O'Reillys Customer Service -Thumbs UP !

[Chili]

That's bullshit. They are supposed to open the safe, you might have to wait a few minutes but they should get you taken care of. I have chewed out several store managers for doing this and reported them. They do it so the return doesn't impact their sales, which in turn impacts their commission. It was a frequent topic at meetings, yet some dipshits still do it regularly. Aggravating for the Manager that ends up having to make it right, and needlessly pisses off customers. It all comes out in the wash, and we're talking about fucking pennies anyway.

So in his example, the North Dallas store where he purchased it will still get credit for the sale, and the Seagoville store that he returned it to will have it go against their sales?

If so that is a stupid way to account for that.

[Tyrone Biggums]

that's not blown away with good customer service worthy. They fucked up, they fixed it, you ended up not having to pay out $5 because of the hassle.

That's what should be done.

Yes.

[Juiced4v]

Vatozone FTW

[talisman]

So in his example, the North Dallas store where he purchased it will still get credit for the sale, and the Seagoville store that he returned it to will have it go against their sales?

If so that is a stupid way to account for that.

Yup. It's just the way it works. I sort of agree, but like I said, we're talking about pennies in 99% of the cases, so it was never worth getting up in arms about. At least it wasn't for me. Their computer systems have consistently operated 10 years behind the times, so I'm sure it's more of an IT issue than anything else.

[JC316]

That's bullshit. They are supposed to open the safe, you might have to wait a few minutes but they should get you taken care of. I have chewed out several store managers for doing this and reported them. They do it so the return doesn't impact their sales, which in turn impacts their commission. It was a frequent topic at meetings, yet some dipshits still do it regularly. Aggravating for the Manager that ends up having to make it right, and needlessly pisses off customers. It all comes out in the wash, and we're talking about fucking pennies anyway.

Ah, that makes sense. Kaufman is a pretty low volume store from what I gather, but pissing off local businesses when there are three other parts store in town isn't a good idea.

I would have taken it back to the store that I bought it from, but I live 50 miles away from it.

[talisman]

Ah, that makes sense. Kaufman is a pretty low volume store from what I gather, but pissing off local businesses when there are three other parts store in town isn't a good idea.

I would have taken it back to the store that I bought it from, but I live 50 miles away from it.

Exactly. If you have that problem again just tell them you will wait while they open the safe and don't even make it in the form of a question. If they still give you problems, call the customer service number that is now posted on the Exit Door and just stand in front of them talking to the corporate office. That will get their dumbasses in a sling.

[YALE]

Exactly. If you have that problem again just tell them you will wait while they open the safe and don't even make it in the form of a question. If they still give you problems, call the customer service number that is now posted on the Exit Door and just stand in front of them talking to the corporate office. That will get their dumbasses in a sling.

My mom does shit like this, and the kiss her ass in the stores afterward.

[Chili]

My mom does shit like this, and the kiss her ass in the stores afterward.

Of course. Unfortunately, too many consumer oriented businesses these days are only concerned with providing good customer service when issues become escalated.

I kind of understand that, because you don't want to "give away the store" for every regular Joe that complains, but strive to operate differently in my own job.

I would rather just go ahead and acquiesce to a customer, within reason, on the first request and avoid all of the escalation nonsense. Otherwise, if you make them get multiple "no" responses before ultimately agreeing, the damage is already done IMO.