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Better Business Bureau dallas.bbb@bureaudata.com
Sep 20
to me
Complaint ID#: 91230583
Business Name: Truestreet Motorsports
Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on September 19, 2012 and has been assigned case# 91230583 in our files. Please make a note of this number for future reference.
Your complaint has been applied to the following business:
Truestreet Motorsports
1006 N Tennessee St
McKinney, TX 75069-2112
The case has been reviewed and has now been forwarded to the business for their response. This business has 22 days to respond to your complaint. You may contact our office at 214-740-0349 40 days after the above date to check the status of your complaint.
We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.
Sincerely,
Lee Stallings
Director of Complaint Resolution Department
COMPLAINT ACTIVITY REPORT Case # 91230583 BBB Serving Dallas and Northeast Texas
Consumer Info: Bechtel, christopher Brian Business Info: True Street Motorsports
6544 Alexandra Meadows
Fort Worth, TX 76131
- 817 938-7539 972 542-9886
chrisbechtel01@gmail.com
Location Involved: (Same as above)
Consumer's Original Complaint :
I contacted truestreet to build me a motor for my mustang. my total bill was well over $5,000 dollars of which, $600 was specified on the receipt as "build motor" and $1200 was specified as "install motor". I immediately had issues with the motor vibrating and had to take it back to them. Truestreet themselves, said the motor needed to come back out and be rebuilt but they want to charge me all over again for the work. This isnt a matter of a motor going bad months or years later. This was the next day and now they want more money ($1500 to get started) to redo their work. numerous phone calls and emails have been exchanged, but they have told me flat out they will not cover the costs and i need to pay even more.
Product_Or_Service: complete motor build
Consumer's Desired Resolution:
DesiredSettlementID: Other (requires explanation)I would either like to be refunded the labor portion of my bill, which exceeds $2200.00 or for them to take my car back and rebuild it correctly and give it to me with a written guarantee of at least 6 months or 6000 miles.
BBB Processing
09/18/2012 web BBB Case Received by BBB
09/19/2012 PAL BBB Case Reviewed by BBB
09/19/2012 Otto EMAIL Send Acknowledgement to Consumer
09/19/2012 Otto EMAIL Notify Business of Dispute
10/11/2012 OttO BBB No response to first notice to business
10/11/2012 OttO EMAIL Reminder of Dispute to Business
10/11/2012 WEB BBB RECEIVE BUSINESS RESPONSE : Contact Name and Title: Clint Davis Owner
Contact Phone: 972.542.9886
Contact Email: truestreetmotosports@yahoo.com
To whom it may concern,
This started as a Internet estimate. We priced it based on what we were told. Customer told us motor was fresh from the "Machine Shop" and balanced. When the car and customer showed up the the "short block" of the motor was assembled (this means Crankshaft,Rods, Pistons, Rings, Bearings were already in the motor. I asked the customer again if the motor came from machine shop and was balanced. The customer said "yes" From this point we put heads on motor, oil pump, oil pan, intake, water pump, ect on the motor. We did some other work on the car but I will stay on topic from where the complaint is coming from. We put motor in car, got all missing bolts , brackets, ect and finished car. Customer picked up car, a month or more later the customer called and said that there is a small vibration in the car as the motor sees higher RPMs. Also said he had a problem with the alternator coming lose. I told him to bring it to us and let us find out what the problem might be. Car shower up, as soon as we opened the hood we noticed most of the accessory's/brackets we loose (A/C pump, fan, power steering. At this point I was 98% sure what the problem was. I called the customer and asked again if the motor was balance and who did it for him. He stated he had a Friend of a friend machine and balance the motor. I told him I was pretty sure that the motor was not balanced correctly. He stated this guy was not in business anymore and wanted a price for us to fix it. I told him I wanted to do a test to confirm what my though of what was wrong. He agreed and we replaced the balance on the end of the "Crankshaft" and as feared the vibrations was just as bad. At this point I spoke with the customer and told him the motor was not balanced correctly. That when a motor has new parts in it, it will need to be balanced. He asked why we did not check this before we installed the motor. I explained we do not balance motors, we are auto repair shop not a machine shop. I reminded him about my questions to him before we started if the motor was machines and balanced before we installed it. He said he did, but this "machine shop" was out of business and there was nothing they were willing to do. I explained I could not fix this with out a charge. He asked why I told him we did not machine the motor and that was the reason for his current problems. I told he we would be willing help him some on our price but as far a the machine service this is not something we do or have equipment to do. He told me thanks and he would be in touch.
10/12/2012 JMA EMAIL Forward Business response to Consumer
10/22/2012 OttO BBB No Consumer Response- Assumed Resolved with Letter
10/22/2012 OttO EMAIL Inform Business - Case Closed ASSUMED RESOLVED
10/22/2012 OttO BBB Case closed - ASSUMED RESOLVED
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