My experience with TrueStreet

[HUNCH]

How much money are you out for fixing all the problems on your own?

[Diabolic]

If you didn't doctor those photos, and the invoice says you paid for the accy brackets to be powder coated then the shop is definately at fault. I suppose the dowel pins could have possibly spun out or vibrated out after installation.

[TEAMJACOB]

CLIFF NOTES
took short block and parts to shop for motor build
thought they would back up work

car had numerous issues but the main problem was a vibration in the car
shop dismissed it as anything they did and by default it had to be in the short block and now take the stance of:if it was anything but the short block we will cover it, but since its not we wont

I am disgruntled because i felt i paid for engine assembly and motor build as outlined on my receipt but it doesnt matter because the problem was found to be missing dowel pins which the shop is responsible for.
sent a pm and made a few calls for reimbursement with no response

[bird_dog0347]

So just wondering, if they do reimburse you and actually powdercoat your brackets, would you be satisfied?

I know if it were me I would have a hard time being satisfied, but the problem is that there is really nothing they could/would do beyond that, so I might end up pissed at them forever. BUT, if they had taken the stance of helping you out and making it right from the get go, the situation would be entirely different.

[FoxBodyNick]

ouch.

[Dan03mach]

Sounds like a bunch of messed up shit to me. Make me glad I can work on my own car so if anything fucks up its all on me. One thing is for sure I wouldn't put a motor together that someone brought to me with out taking it to the machine shop I use and have everything checked out before I assemble it.

[BMCSean]

I feel for you, but there seems to be things missing all throughout. What did you pay to have powdercoated? Is anything else powdercoated? Why do you expect them to re-imburse you when you took it to another shop instead of back to them? Why is your capitalization so bad? Why do you keep dragging it out on here? What else are you leaving out?

[TEAMJACOB]

How much money are you out for fixing all the problems on your own?

i havent got a grand total but i do have all receipts and am in the process of uploading to photobucket.
vague estimate
radiator 200-300
coolant 20
fan 50
clutch fork 40
throw out bearing, pilot bearing, rear main 85
tensioner 50
belt 25
labor 400-500
not sure whats fair because something like the tensioner wasnt brand new when i took it to them and they reused my original of course. so i dont have a figure. I could talk about it with them if they called me

If you didn't doctor those photos, and the invoice says you paid for the accy brackets to be powder coated then the shop is definately at fault. I suppose the dowel pins could have possibly spun out or vibrated out after installation.

i
all brackets and accessories were to be powder coated. i care about this small stuff but the only reason all the little things are being thrown in is because of how its been handled.
regarding the dowel pin, when we ran the car without the trans attached to it, just the flywheel, it was smooth and perfect, as well as having installed the transmission with dowels in place, car is a whole new car. it is 100 percent fixed

[TEAMJACOB]

So just wondering, if they do reimburse you and actually powdercoat your brackets, would you be satisfied?

I know if it were me I would have a hard time being satisfied, but the problem is that there is really nothing they could/would do beyond that, so I might end up pissed at them forever. BUT, if they had taken the stance of helping you out and making it right from the get go, the situation would be entirely different.

yeah, even in our phone conversation when i basically getting told to "fuck off" it never got heated. being that it took 6 months for me to post up should show that i can be pretty reasonable. facts are that i have been unnecessarily inconvenienced for a long period of time, having to share my tahoe with my gf for rides to work and borrow, as well as, the 3 taxi rides i have taken but i am not trying to collect on any of that. as mentioned, im not really trying to nit pick either and the powder coating thing isnt important either. I'd love to be able to delete all of this. There is so much more pics, receipts, calls, pms ect.

[TEAMJACOB]

Sounds like a bunch of messed up shit to me. Make me glad I can work on my own car so if anything fucks up its all on me. One thing is for sure I wouldn't put a motor together that someone brought to me with out taking it to the machine shop I use and have everything checked out before I assemble it.

in the phone call i made this point. i told them them i know about as much about building motors as i do performing brain surgery. i said having the block with crank, rods, and pistons, was like step 1-5 of about 150 steps of building and installing a motor and that i thought they were redoing it as per my invoice with "engine build" and "motor assembly" on there. he said it would be redundant to go recheck everything and that would drive the price up (this was on the phone call months after the car was fixed) so he is damned if he does and damned if he dont. i pointed out that contacted me because they wanted to send the new heads off to be checked just to be sure and how we could have done the same thing with the motor.

thankfully the motor is fine and ended up being the missing dowels

[TEAMJACOB]

Seems fair to me (price), but as everyone here knows, they did what was required of them. Its hard for any shop to put something together (puzzle) and then have more problems with shit they didn't build like the short block in this case for instance.

read the whole thread

[A+]

meh, dont feel like reading but ive heard of numerous occasions where a paid advertiser / business has screwed members over. I guess since everybody sweats their nuts like they got an amazing deal, theyre afraid to speak up. I wish my "friend" would let me spill the beans, i have no problem starting a smear campaign.

[BradM]

meh, dont feel like reading but ive heard of numerous occasions where a paid advertiser / business has screwed members over. I guess since everybody sweats their nuts like they got an amazing deal, theyre afraid to speak up. I wish my "friend" would let me spill the beans, i have no problem starting a smear campaign.

It's ok bro spill the frijoles.

[TrueStreetMotorSports.com]

Well I'm sure at then end of this post I will have some that disagree and some that agree. But if you look at TEAMJACOB/chris in his attempts to sale the car with a clear problem with the car and not tell potently buyers/ Black mailing me even when he knew we had nothing to do with the motor (FYI motor is still hurt) he still continued to try and sue. This speaks volume's about his creditability and hope some will understand why i dont trust anything this guy says


Please read and as i know DFWMustangs will come to its own conclusion, at the end I feel most will understand why I will not from this point on will help this guy with his car



True Street Motorsports and TeamJob (Chris) entered into a job for us putting a motor into his car back in Nov of last year. Motor came as a short block (Crank, Rods, Pistons, machine work already assembled) We finished out the build of the motor and installed. TEAMJACOB (chris) provided clutch and we sold him a flywheel. Installed dyno tuned and sent the car on its way. About 4-5 weeks later TEAMJACOB (chris) calls and tells us the alternator/power steering is falling of the car. We tell him get the car back to us and let us check out what is going on. Car come's in and sure enough everything on the front of the motor is lose. We nut and bolt everything and TEAMJACOB (chris) Tells us that there is a pretty bad vibration at 3,000RPMS. So we start car and sure enough it pretty bad, From there I asked if the motor was balanced and TEAMJACOB (chris) tells me he is not sure. TEAMJACOB (chris) calls and he finds out the motor was not balanced. The motor is a 351 with a stock crank, 30 over forged pistons and a I beam rod. I tell him at that point the motor needed to be balanced and I believe this to be his problem. TEAMJACOB (chris) ask me at that time if I was going to stand behind my work as I tell customers we do. I tell him that at this point the car is not apart so we are not 100% sure what is wrong but if it is the motor (balance work/Machine work) then I would not be able to stand behind it. He became upset and I continued to tell him that he (TEAMJACOB/chris) contracted with machine to preform the machine work, that True Street does not have machines to preform anytype of balancing or machine work of any kind. TEAMJACOB (chris) continues and tells me that the machine shop that he (TEAMJACOB/chris) paid to do his machine work on his new motor did not balance it because they were not asked to balance it. I told TEAMJACOB/chris that any good machine shop is going to tell you with a heaver connecting rod and piston you are going to have to have it balanced. TEAMJACOB/chris tells me that I am not being fair and he still feels we should fix the car at True Street expense. I told him i could not do that. TEAMJACOB/chris is still upset and our conversation ends. About 3 month later I recevie a letter that TEAMJACOB /chris is going to sue True Street Motorsports for not building the motor correct. I decide to give TEAMJACOB /chris a call feeling he is not quite understanding that we had no part in the machining of the motor and there for it is not our fault. I call and TEAMJACOB /chris tells me he understands that we did not machine the motor and that he knows it is not our fault. He continues to tell me that the machine shop he got everthing done at will not make good on there work so he is going to go after me. He continues to tell me I should of checked the balance when we had the motor on the motor stand. I told him again I do not have the machines to check or balance and the only way to check was to take the motor apart and send it off to a acual machine shop to check. Since the motor he brought us was fresh from the machines shop of his choice it should of been right. He tells me at that point that he does not care who's fault it is he is still going to sue us. I told him to go for it. From there I never heard anything about a law suite but did get a call from the BBB They email me and send me the complaint and I respond with not only my side of the story but all my emails and PM's (private messages) on DFWMustangs.net about TEAMJACOB /chris telling me the motor was machined by another shop and he knows its not are fault. BBB drops the case and so Tuesday/(yesterday) I was home not feeling well (Finishing up my yearly flu) and I get 20+ calls from friends and customer telling me I have to get on DFWMustangs because TEAMJACOB is at it again bashing True Street.



I have had at least 3 people contact me about TEAMJACOB/chris knowing there is a problem with the car listing it on Craig's list and other sites for sale or trade. Not listing that there is any problems with the car or it has a vibration. Says the car runs and drives good.........In my book that's makes you a crook and a thief......





Now to today with TEAMJACOB /chris stating we forgot to put the dowls in his flywheel. Is there a chance we made a mistake? Of course there is a chance..... We are human and make mistakes just like anyone/shop. Just like we told TEAMJACOB /chris or any other customer of True Street. We stand behind what we do, If there is a mistake let us take care of it for you and make you 100% like there was never a problem. I told this to TEAMJACOB/chris in many PM's, but it is only fair for me as a shop to add to the end of that statement if the problem/issue was part failure or something we have no control over there will be a charge for any and all labor plus parts to repair. Would not for us as a shop to say to bring the car down that we stand behind our work, get the car here, take it apart and find out the problem was not anything we did or caused and then tell the customer "by the way you now owe us for the labor for taking your car apart since its not our fault. There always has to be clear communication on what happens if .......





So after a year of True Street offering to take the car apart and if there is a problem that we caused we would take car of it, if the problem is something we had nothing to do with there will be a charge TEAMJACOB /chris decide to take the car to another shop or do the work his self (i dont know) and now he claims there is a problem with no dowls in the flywheel?



My last statement about this is I don't believe anything that come out of TEAMJACOB/chris mouth since he tells lies/half truth on Internet/post for sale on a car that clearly has a problem and never says anything in the post about any issue with the car. If you look at Truestreet at a company we have a good Reputation, We stand behind what we do but when you go around telling half truths, lying about the car in for sale post, threatening to sue even when you think we had nothing to do with the problem and now claim you found a problem and what us to take your word for it. There is no shop/home mechanic in the world that would touch your car again or offer any help based on your word



Here is one of the adds he has posted



here is a add by TEAMJACOB/chris not showing the car has a problem

http://dallas.craigslist.org/ftw/cto/3434877114.html

please see blow post as well.......

[TrueStreetMotorSports.com]

Here is a PM from him and me showing I was trying to help, but at the same time being completely honest that if it is not our fault he would have to pay

(had to send in 2 pms, too long)

I hope that you can see where I'm coming from and can help me out. I am not one of these baller customers you have that have deep deep pockets, but i do love cars and being around the hobby. I know my $5400 bill is probably chump change compared to some of the customers you have but I did everything possible to make right on getting you guys paid and I would be the happiest guy if you guys did what ever had to be done to get my car right. If you'll consider it, please call me anytime at 817 938 7538.
thank you very much
chris

This is a very unfortunate situation. You brought us a car with a bunch of parts in boxes and a motor partially assembled. We pieced it back together and got you done. When the car came back I was told that there was an issue with it throwing all the bolts off the front of the motor (fan, water pump bolts,alternator ect.) I have seen this before and it is 9 times out of 10 its bad machine work. We removed the balancer and installed a new one to make sure. The new balancer was just as bad. So here's the deal we are in. We looked over the motor when you first brought it to. All seemed to be fine and we installed the motor. Now there is a problem with the motor and our educated guess is the machine work was not balanced correctly. Unfortunately, balancing is only something a machinist could properly check(In our opinion;this is what is causing the vibrations). This is nothing we did or could do since we are not a machine shop. You had this work done at another shop and paid for it there. The work we performed was done to specification. For us as a shop to take your car back apart for free for poor work that another shop did and we have no control over and have no idea who you used to preform the work would not be something we would be willing to do since all work preformed by us has nothing to do with bad machine work. If I was in your shoes I would be asking the place you had do the machining step up and pay for the car to be taking back apart so they can do their job correctly. I really hate when things like this happen. If you would like please give me a call and i would be happy to discuss further



Clint Davis

It isn't my fault as well and i know ya'll didn't do the machine work but paying what I paid to have a motor I can't race doesn't seem right. It should have been mentioned or recommended that you guys wouldn't stand by my build if another shop did the machine work. It would have been much cheaper to have had that all redone at that point. I didn't pay a reduced amount for having the motor partially built and explained in my very first pm to ya'll that I wanted it turn key. It was assumed that the motor was built right by ya'll as well as me and at the very least, if that's ya'lls policy, a disclaimer should have been mentioned. The whole point of using a reputable shop is so they can work thru the end until everything is right. Having choose ya'll, I was choosing a shop that was going to give me a turn key car that backed the entire motor. There is no way I would have not had it tore back down if I would have thought there was any part you wouldn't stand behind. I didn't hire/pay truestreet to put together some parts. I hired and paid for a perfectly running driving car as outline in my first pm's to Yall.

I have another 5-7 PM's (private messages) of me offering our help ....... At this point I dont trust anything from TEAMJACOB/chris and there for will not be helping or working on his car