My experience with TrueStreet

[CJ]

clear joke was clear.

[Badass2000GT]

404 funny not found

Well, one person did. So fuck your 404.

[talisman]

That was more drunk like. You know what that is right?

Without a doubt!

[CJ]

Without a doubt!

wtf is with all these spaces you keep adding to posts, I've been noticing this lately. Smells like conspiracy.

[talisman]

wtf is with all these spaces you keep adding to posts, I've been noticing this lately. Smells like conspiracy.

What spaces?

[DON SVO]

What spaces?

Liar.

[talisman]

Liar.

Shut up, Kyle.

[DON SVO]

Shut up, Kyle.

Bite me, Tyler.

[blownaltered]

I've never seen a brand new flywheel with the dowl pins installed. I've always had to install them. So who ever installed the flywheel with out the dowl pins should have known better. For one thing it would be a pain in the ass to install a clutch with out the pins in place.

Yeah I wasn't thinking about the fact the pressure plate would be there so they couldn't fall out. I knew they didn't come installed I just wouldn't figure they would cause that kind of vibration.

[BradM]

Take it to court. Other thatn that you're never going to recover anything.

[CJ]

What spaces?

[talisman]

What the shit am I looking at?!

[Baba Ganoush]

[shumpertdavid]

LOL!

My take on the whole thing - Clint is a cool cat, and heard lots of good things about TSM.

....There was a reason I didn't take this job when you asked me about it. It's the same reason I make it perfectly clear (on work like this), this if this thing comes apart, or has some sort of problem, it's YOURS. It's the same reason I take a LOT of pics of every car I work on - paint, interior, etc.

Having said all that, the dowel pin definitely presents a problem, but maybe not THE problem. The fan coming off and and trashing the radiator is a BIG problem that likely bent the waterpump shaft.. which could VERY likely be your intermittent vibration problem, but I didn't see it mentioned anywhere.

The only two parties that know what's going on are you and TSM. Personally, I think both are a bit on the faulty side - You, more so, for not knowing more about what you want done, symptoms of problems, and end results if something is 'vibrating'.

TSM's only fault here (if it didn't happen) is not making you sign a waiver if that shortblock goes tits up - since they didn't build it.

The bill, and the total - if you paid it, you obviously felt their work was worth the price, and what you paid - so, in this case, the price is fair. You should have kept tabs on it. Did you have some sort of buyers remorse after you thought it over?

I'll vouch for the fact that IF there's a problem with the balance work, there's only ONE way to find it - tear it ALL the way back down and have a 3rd party machinist check it - not a machinist you spec, or not one that TSM specs, but someone completely unbiased...so neither party can complain of a biased opinion. Bad or good, you should be resposible for that 3rd party bill, as it should have been done right the first time. If it ended up bieng bad, you'd pay again for the 2nd R&R work, obviously if there was a build problem -I'd think that TSM would cover it - as it appears Clint has already outlined.

If the dowel was at fault, I'd expect that TSM would cover it. I would. If you look hard enough, there's unhappy customers from every shop in this area, including me. You can't make everyone happy - but you can give 100%. If you do that, and they're still not happy, then happy trails - you've done your job.

I hope you guys get it worked out, but I think this thread has cost you more $$$.

Edit: I'd also like to know what the perception of a "vibration" is too.

Couldn't have said it any better. I have unhappy customers floating around, it's unavoidable, at some point you will not be able to resolve someones conflict with you. However, I do my best to resolve the conflict and at least have the customer leave knowing I did my best to right the situation. So far I've never "aired" any of my concerns in forums with anything I've had done by anyone other than myself. I had my personal car hurt while on the dyno at Truestreet, I knew the risks when I unloaded it off the trailer and had no ill feelings when I left that evening or when I later confirmed my suspicions that the engine had been hurt.

I will agree with Brooks, Truestreet needs a disclaimer (most likely signed by the customer before work commences) stating that any customer provided parts will not be warrantied by Truestreet in the event of a failure. I always explain to my customers that I will not warranty a part that we do not sell. That I will charge 100% of the labor every time I have to reinstall the defective part. We as a shop have been extremely fortunate to have only had a few instances were the supplied part was defective. There is a lady whom today probably still does not like us because we charged her 3 times to replace the radiator in her Honda Prelude. The first used radiator she provided leaked, the second used radiator she provided leaked, the last radiator (a new one) worked fine. We charged her R&R Radiator Labor x 3. Even after she agreed that she would be charged each and every time it was defective, she assumed that we would cut her slack over it.


I'm sorry you are both (Teamjacob & Truestreet) are in this situation. I feel compelled for both parties. Teamjacob, you should have taken the car back to them when you first had issues to have them looked at. From a Shop stand point, the longer you wait/neglect the problem the more potential damage you can do. Truestreet, it appears (at least from what has been given in this thread) that you did not make it clear enough to the customer that you would not stand behind any supplied parts what so ever before beginning any work on the car.

It is always a difficult thing to start on someones already begun project. I try to avoid them as much as possible.

I pride myself in doing the best job I can. I try to treat every car as my own. I've gone out of my way to repair little things on cars that I was not commissioned to do so. I do this at my own expense when I do, and I do it because it's how I would treat my own vehicle. I work at a tiny shop in a small town and word of mouth is your best or worst advertiser.

The only real ground you have to stand on Teamjacob is the missing dowel pin issue, because you had another shop handle the tear down and inspection without Truestreets knowledge/consent, it would be difficult to expect Truestreet to cover the expense. If they do decide to reimburse you then I feel that just shows good character on their part, but I don't feel it's fully their responsibility at this point.

This matter should have been handled in person, in writing, and an agreement met to help avoid this whole mess.

[Baba Ganoush]

^^^^^^^^ /thread ^^^^^^^^^