Parts Store Employees Suck

[Diabolic]

I use to work for Autozone back in 97-2000 and I thought I did a pretty damn good job, but these people today are the SUCK! I went into O'reilly's looking for wix oil filters for my 95 Cobra and 93 Lightning. I should have looked up the part numbers before hand. The guy pulls up the filter for the Cobra and then asks me what model of Cobra I have. I tell him not the "R" but just the SVT. He says "yeah but what about the Exc. SVT Cobra?" Ha ha ha! WTF! The Lightning is even more of a challenge. I tell him I need the oil filter for a 93 Lightning. He looks for a second then says "that's a Chrysler Lightning right?" I said no its a Ford F150, and then he says, "oh yeah I know what that is." Begins to look it up and then dissapears into the back to get the oil filter. Comes back with this short little filter about the size of a Light bulb. Tuns out he transposed the last two digits. He then goes back to get the "correct" filter and brings me out 51372 for a 94-95 Lightning. Idiots! I always seem to go through this when getting filters for these 2 vehicles. Perhaps I'm the idiot for not learning my lesson. 30 mins to get 2 filters and 12 qts of oil. Hey at least the oil was on sale. Ok, rant off.

[mustangguy289]

Memorize the part #s.

[Pro88LX]

Memorize the part #s.

and buy 10 at a time so you don't have to fuck with it.

[greenbullitt]

Memorize the part #s.

it always amazes me when you give them the part# and they ask you what vehicle its for...my response is usually something like a bbc in a volkswagen or something retarded like that

[mustangguy289]

On harder to find parts I have found and printed the page off their website and handed it to them before.

[dumpycapri85]

I just use the book hanging from the rack and write the part # on the wall of the garage when I get home . I do this with belts and other parts also .

[BP]

Do you want cheap parts or do you want good service? You can't really expect to get both at the same time. Personally I always get the part number myself if I can. Really the only time I even need a "parts guy" at the Zone is for brake pads or belts. If it's anything beyond that I'll spend a little more and get the OEM part from the dealer.

There are some excellent parts guys at the zone and O'Reillys but most of the time they don't pay them enough to stick around. I worked for the manager at my local zone store 15 years ago and he was good then, I trust him but most of the retards he has working there are more suited to working at a car wash. What do you expect for $8 an hour?

[91CoupeMike]

Hey they use the same oil filter.

Fl1a is motorcraft filter number.

Az hires people to sell parts. Not give advise or have any other knowledge. It's annoying.

[Txstang1]

Motor craft FL-1a or wix 51515 I believe.

[greenbullitt]

Hey they use the same oil filter.

Fl1a is motorcraft filter number.

Az hires people to sell parts. Not give advise or have any other knowledge. It's annoying.

From what ive seen they pay them to hold down the counter

[dumpycapri85]

Hey they use the same oil filter.

Fl1a is motorcraft filter number.

Az hires people to sell parts. Not give advise or have any other knowledge. It's annoying.

Nope , they have the oil cooler and use the shorter filter its a wix 51372 .

[91CoupeMike]

From what ive seen they pay them to hold down the counter

I push for helping customers find the part and being as useful as possible.

But for the most part, they're slack jaws.

[91CoupeMike]

Nope , they have the oil cooler and use the shorter filter its a wix 51372 .

I see.

[Diabolic]

Actually the 93 Lightning uses the longer FL1A even with the oil cooler, but the 94-95 use the shorter filter. That same short filter can be found on my 95 Cobra as well. 93 is the oddball. Adpater to oil cooler was different.

[barronj]

O Reilly's did me dirty, and then they did me right. I took the starter off my 2007 Tahoe to them for testing, and they told me it was bad b/c the solenoid wasn't working correctly.

I bought a new starter from them, put it in, and it didn't fix my problem. Turns out it was a battery terminal connecti0n (corrosion inside the sleeve). I took their new (but installed* they will not do returns on electrical items after you've installed it) starter back & had them test it. It too failed, but not b/c it was defective, rather because they didn't know how to run the test. They understood & gave me a full refund.