Why do people call in and then not listen..

[SVTNorthTexas]

UGHHH!!! I can't stand it when customer's call in asking for information but really all the want to do is argue with you and tell you the information you are giving them is wrong.

</RANT>

[Stunter Bob]

Been doin it for goin on 4 years now buddy, I feel your pain.

[jluv]

Maybe they're feeling out your competence level before they so business with you. The real question here is why don't you have the right information?

[Mike]

I love being able to tell people to eat a dick when they piss me off.

[VaderTT]

Speaking to around 50 people a day for the last 4 years, has helped me come to terms with the fact that most of America (that I speak with) is beyond Forest Gump stupid.

<----Works in default mortgage.

[SVTNorthTexas]

Speaking to around 50 people a day for the last 4 years, has helped me come to terms with the fact that most of America (that I speak with) is beyond Forest Gump stupid.

<----Works in default mortgage.

I'm a supervisor in collections for home loans. We're definatly on the same page, my friend.

[kingjason]

Go to work in Law Enforcement we are always right. Going to put on my flame suite now.

[ELVIS]

Go to work in Law Enforcement we are always right. Going to put on my flame suite now.

when did you change your name from paladin???

god bless.

[kingjason]

when did you change your name from paladin???

god bless.

lol

[Wicked98Snake]

I work in a call center and usually take 60-80 phone calls a day, and I agree people are stupid and can't follow even the most simple commands or instructions. Some days I go home and want to kick puppies, but I only have fish so I threaten them menacingly through the glass.

[SVTNorthTexas]

I understand thier frustration, but what I don't understand is people going off on me for giving them the right information just because someone else they talked to didn't. Somtimes I just want to tell them to shutup and listen.

[ceyko]

I'd blow my head off if I had to work full-time in a call center. I build them, work with folks who run them and work them - but never been in a call center. Especially if you're in a collections type call center - gawd that has to be the worst. Outbound dialing and dealing with people who hate you from the get go.

[ceyko]

I understand thier frustration, but what I don't understand is people going off on me for giving them the right information just because someone else they talked to didn't. Somtimes I just want to tell them to shutup and listen.

Always put yourself in their shoes. Long MoH sessions, frustration to begin with and then rinse/repeat for DIFFERENT news - especially if it is bad news.

Remember people calling you probably have 1001 other things they need to be doing besides calling you. (depending on what your call center does of course)

When I build call centers, I always advise on methods to get callers taken care of with least amount of frustration to the caller. Funny part is, some customers prefer to keep customers at a distance if at all possible.

[VaderTT]

I'd blow my head off if I had to work full-time in a call center. I build them, work with folks who run them and work them - but never been in a call center. Especially if you're in a collections type call center - gawd that has to be the worst. Outbound dialing and dealing with people who hate you from the get go.

Yup worst deal ever. I get great benifits and pay, but the job is tough.
Positive note, the job is turning me into a heartless asshole. That in turn is also helping me score hotter chicks and get laid more, lol.

Go figure.

[SVTNorthTexas]

Always put yourself in their shoes. Long MoH sessions, frustration to begin with and then rinse/repeat for DIFFERENT news - especially if it is bad news.

Remember people calling you probably have 1001 other things they need to be doing besides calling you. (depending on what your call center does of course)

When I build call centers, I always advise on methods to get callers taken care of with least amount of frustration to the caller. Funny part is, some customers prefer to keep customers at a distance if at all possible.

I try, but it's really really hard. I let them vent, but can only handle so much. In then end, I know it's not me personally they are mad at...but after someone ripping your head off verbally for so long and personally insulting you it's hard not too blow up.
I've found letting them vent for a few minutes without interuppting usually works. Most of the time they just want someone to listen. I can't always fix things but if I listen it seems to calm them down more times than none.