Is it wrong for me as their team lead to get upset?
Scenerio- I turn a ticket over to the floor tech for a PC with a virus. It's a contractor computer so I don't have a name but I have the IP address which I can look in our DHCP server to get the mac, which then I goto the switch and figure out the switch port. I give all that information to the floor tech.
He asks me this morning what floor? I know what floor because of the IP address - the other desktop guys know the floor IP addresses as well. So I tell the tech to go look it up and he just says where do I go for that? So I tell him where the document is and the name..and he just says well tell me what floor. Am I being a tard for thinking this guy is lazy?
Scenerio- I turn a ticket over to the floor tech for a PC with a virus. It's a contractor computer so I don't have a name but I have the IP address which I can look in our DHCP server to get the mac, which then I goto the switch and figure out the switch port. I give all that information to the floor tech.
He asks me this morning what floor? I know what floor because of the IP address - the other desktop guys know the floor IP addresses as well. So I tell the tech to go look it up and he just says where do I go for that? So I tell him where the document is and the name..and he just says well tell me what floor. Am I being a tard for thinking this guy is lazy?
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