Customer service LMR

[jw33]

This doesn't happen often so because of that and the company I thought I would share the story here. Last weekend on Saturday afternoon I went online and ordered about $500 worth of stuff from Late Model Restoration. Later that night I realized that I had forgot to get some rack limiters (about a $20 item) in that order. I sent LMR a short email to their customer service address asking if they could add it to my existing order. First thing on Monday morning I get an e-mail from Karson @LMR saying that unfortunately my order was already processed and that it couldn't be changed however they went ahead and sent the rack limiters to me in a new order/shipment, no charge....

So A+++ to LMR. That kind of attitude means that LMR will be the go-to place for me from now on when I order Mustang stuff.

[Ruffdaddy]

Means they also have excellent margins!!!!

[Shaggin Wagon]

I've always heard good things about them and I've personally had great dealings with them as well.

[fordracing19]

I had a warranty issue years ago and they made right no problems

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[32vfromhell]

Cool! I also have been impressed by LMR. It's a shootout between CJ Pony Parts and LMR. American Muscle just doesnt have the inventory of what i need.

[YALE]

Karson's a good dude. I would give my money to LMR for Mustang parts before anyone else.

[Juiced4v]

Yep they are A+

[Baron Von Crowder]

Cool! I also have been impressed by LMR. It's a shootout between CJ Pony Parts and LMR. American Muscle just doesnt have the inventory of what i need.

fuck CJ's pony parts with a rusty spoon.

[bird_dog0347]

I've never had anything but a fantastic experience buying from LMR.

[Broncojohnny]

LMR is great and I really like them. Another company that is top notch for service and more Race oriented parts is Racecraft, they make a lot of great stuff.

[Must88ng]

I ordered a set of "close-end" lug nuts from LMR for my mustang. The lugs were not deep enough to fit on the lugs and tighten down all the way. Gave them a call and they just sent out some deeper lug nuts that fit and did not even ask me to ship the other ones back. Their customer service has always been great for me.

[Rick Modena]

I had a warranty issue years ago and they made right no problems.

Same here, they took care of a dual friction clutch, it got shipped with the wrong TO bearing, I took them back a box of unusable parts, they gave me new stuff with a smile.
I've been giving them business ever since. Hell I used them when they we're at the old location in North Waco before they hit it big.

[Stangs 4 Life]

LMR is awesome

I have yet to have an experience with Late Model Restoration that was less than completely satisfactory. This is even when order mistakes were my fault. I have been a customer for 16 years and everyone I have recommended to order from them have no complaints.

This LMR nuthuggers thread is supported by customers who think they totally deserve the praise.

[KBScobravert]

LMR is great and I really like them. Another company that is top notch for service and more Race oriented parts is Racecraft, they make a lot of great stuff.

I'm about to drop a big order with RaceCraft Inc this weekend. Using some of their stuff on my new rearend right now. Real well built house brand stuff. Their customer service is awesome too.

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[2011GT]

This is good to know. I plan on using them shortly.