Address

[ceyko]

We made a drive by to make sure we had the right address. And it was by the trucks that were on camera. I'll keep it legal, but damn it pisses me off at the lack or morals or heart of some folks. She knows it was a honest mistake on our part and she's taking full advantage. Just wrong in my book.

Well, consider the cost you'll spend on lawyers, travel time/costs, court costs, general time lost...etc Add it all up and make it as one final offer for it back.

I'm still not 100% clear on the story, if she did a con switch-a-roo or mistake by the employee enabling her to get a great deal. Guess it really does not matter at this point.....

Sweetening the deal on money you're going to spend fighting her - may just end the whole thing.

[BlackSnake]

Well, consider the cost you'll spend on lawyers, travel time/costs, court costs, general time lost...etc Add it all up and make it as one final offer for it back.

I'm still not 100% clear on the story, if she did a con switch-a-roo or mistake by the employee enabling her to get a great deal. Guess it really does not matter at this point.....

Sweetening the deal on money you're going to spend fighting her - may just end the whole thing.

Should be 500 or less. It's just a injunction to keep her from selling it till a judge can look at it. Right now it's the principle of it.
Now if she wants to hire a lawyer and fight it, then yes, it can get costly.

[46Tbird]

I'm still very curious why you think a judge (or jury) would side with you in a court of law.

You have surveillance video of the customer discussing it with your employee, your employee calling to ask if you would sell it, the transaction taking place, and the customer loading it up. Basically the same thing that you do intentionally dozens of times every day.

I get it that there is some attachment to the item (and a large loss of money) but that doesn't mean you have any legal standing to reclaim it.

[BlackSnake]

Surely you know that's a bad idea.

Not so much. We have friends in the same trailer park. They are dealers in our store

[BlackSnake]

I'm still very curious why you think a judge (or jury) would side with you in a court of law.

You have surveillance video of the customer discussing it with your employee, your employee calling to ask if you would sell it, the transaction taking place, and the customer loading it up. Basically the same thing that you do intentionally dozens of times every day.

I get it that there is some attachment to the item (and a large loss of money) but that doesn't mean you have any legal standing to reclaim it.

We very well my not. It just might be a big loss. And it very well be a mistake that can't be turned around. But because of the obvious mistake and our catching it so quickly just might be the key to getting it back. But we've got to at least make a effort

Let's say you have two mustangs. One is a display one of a kind and the other is a beater. The display is not for sale. You get a call saying someone has offered you 400 for the mustang. What would you say. Now remember, the display is not for sale and you've been selling old beaters left and right.

[Fourx4Brad]

Possible advice... An antique store in Plano with multiple booths and multiple sales agents keeps a binder with photos, price and seller details of all large ticket items next to the register to keep the attendant in control near the door.

[jluv]

So, you had a $8k buffet that was not for sale sitting in a STORE next to other items being sold, and you didn't have a sign on it making it clear that it was not for sale, and/or you didn't make sure everyone working there knew it wasn't for sale, and/or you didn't make sure to clarify over the phone which piece it was that was about to get sold.

There were several mistakes made here on your end, not just one "honest" mistake. As bad as it sucks, I'd chalk it up to an expensive lesson. It sounds like there is a ton of room for error in your operation, and this should be motivation to start tightening things up, so that hopefully it doesn't happen to you again.

Good luck!

[BLAKE]

So, you had a $8k buffet that was not for sale sitting in a STORE next to other items being sold, and you didn't have a sign on it making it clear that it was not for sale, and/or you didn't make sure everyone working there knew it wasn't for sale, and/or you didn't make sure to clarify over the phone which piece it was that was about to get sold.

There were several mistakes made here on your end, not just one "honest" mistake. As bad as it sucks, I'd chalk it up to an expensive lesson. It sounds like there is a ton of room for error in your operation, and this should be motivation to start tightening things up, so that hopefully it doesn't happen to you again.

Good luck!

This exactly.

[BlackSnake]

Possible advice... An antique store in Plano with multiple booths and multiple sales agents keeps a binder with photos, price and seller details of all large ticket items next to the register to keep the attendant in control near the door.

Not even close to possible. We have 60 dealers with truck loads of new coming in daily.

[46Tbird]

Not even close to possible. We have 60 dealers with truck loads of new coming in daily.

No problem then. You can use those profits to buy yourself a really nice antique buffet! I know where one is for sell.

intentional word misuse

[BlackSnake]

So, you had a $8k buffet that was not for sale sitting in a STORE next to other items being sold, and you didn't have a sign on it making it clear that it was not for sale, and/or you didn't make sure everyone working there knew it wasn't for sale, and/or you didn't make sure to clarify over the phone which piece it was that was about to get sold.

There were several mistakes made here on your end, not just one "honest" mistake. As bad as it sucks, I'd chalk it up to an expensive lesson. It sounds like there is a ton of room for error in your operation, and this should be motivation to start tightening things up, so that hopefully it doesn't happen to you again.

Good luck!

It was clearly the employees mistake. She knew it was not for sale. We've been offered 2 k and turned it down. Offers always happen no matter. I'm not excusing anyone's actions. What I'm saying is that the buyer took advantage of the situation and got away with it. We honestly thought we could make contact with the buyer and offer her full return plus another nice buffet in its place. This is a personal buffet that was headed to west Texas our next trip there. You would think that any honorable person would understand the confusion and do the right thing.
Thank you for the wished luck. We will need itt. ��

[1carcrazyguy]

I still don't see how the buyer took advantage of the situation? She asked how much it was and paid the price that was agreed upon? Looking at it from the buyers side. Customer paid for item and picked it up. Store calls back and wants to refund the purchase price for returning the item? As a buyer, that would raise some red flags for me. Sorry, I generally side with the store on customer related issues. However in this case unless you can prove the customer swapped price tags or picked up an item different than what she paid for or agreed to buy. It is not on the customer.

[BlackSnake]

I still don't see how the buyer took advantage of the situation? She asked how much it was and paid the price that was agreed upon? Looking at it from the buyers side. Customer paid for item and picked it up. Store calls back and wants to refund the purchase price for returning the item? As a buyer, that would raise some red flags for me. Sorry, I generally side with the store on customer related issues. However in this case unless you can prove the customer swapped price tags or picked up an item different than what she paid for or agreed to buy. It is not on the customer.

No need to be sorry. Most see it they way we do. There are some who do it your way, but not many. The customer took full advantage when she said she would return it for 10k. We made her a reasonable offer by refunding her money and giving her another nice buffet.

[ceyko]

So you made a nice offer? Think about what you're saying man, on top of what you've said are all your mistakes.

She has a deal going NOW where she could potentially make thousands.

You're offering her a deal where she may make 400 bucks at best.

No good man. People do this (your tenants probably do the same) sort of thing all the time for extra money or as their business. Buy cheap...sell for profit.

The burden falls on you to make it worth her while and maybe she'll soften and sell it back cheaper. You're pissed off and running a risk of it being sold (or hidden) before your injunction applies (if it can be done legally) or you can otherwise do anything about it.

Plus, a deal is a deal....or business is business.

I do hope you both can work out an amicable agreement, but what I'm saying is you may need to consider some realities and consider how she is thinking. Her being a good or bad person does not apply in this case since you made a legit deal with her.

Additionally, I could sit here and say you're right. I suspect a lot of folks are just telling you what you want to hear, not what you need to hear. Does not mean people don't sympathize (Sympathy is part of why I'm writing this one last post) but if you want that piece back, you best consider what other folks are telling you. She has more options than you do if she wants to play dirty/hardball or otherwise fight back.

-Stashes it at friends house
-Calls police about it being stolen
-Gets your paperwork from lawyer (at cost to you) and laughs
-Sells at profit at later date

Just one of many scenarios she can do to pull the carpet out from under you on your lawyer plan.

[BlackSnake]

So you made a nice offer? Think about what you're saying man, on top of what you've said are all your mistakes.

She has a deal going NOW where she could potentially make thousands.

You're offering her a deal where she may make 400 bucks at best.

No good man. People do this (your tenants probably do the same) sort of thing all the time for extra money or as their business. Buy cheap...sell for profit.

The burden falls on you to make it worth her while and maybe she'll soften and sell it back cheaper. You're pissed off and running a risk of it being sold (or hidden) before your injunction applies (if it can be done legally) or you can otherwise do anything about it.

Plus, a deal is a deal....or business is business.

I do hope you both can work out an amicable agreement, but what I'm saying is you may need to consider some realities and consider how she is thinking. Her being a good or bad person does not apply in this case since you made a legit deal with her.

Additionally, I could sit here and say you're right. I suspect a lot of folks are just telling you what you want to hear, not what you need to hear. Does not mean people don't sympathize (Sympathy is part of why I'm writing this one last post) but if you want that piece back, you best consider what other folks are telling you. She has more options than you do if she wants to play dirty/hardball or otherwise fight back.

-Stashes it at friends house
-Calls police about it being stolen
-Gets your paperwork from lawyer (at cost to you) and laughs
-Sells at profit at later date

Just one of many scenarios she can do to pull the carpet out from under you on your lawyer plan.

I appreciate your honesty