Let me start by saying that I fucking hate Sprint. I have been with them since 2009 and have hated every minute of it.
For one, you cannot access data usage while on a phone call so if you have an Iphone, and you are on a call, you can't even get a text message from another iphone user since imessages use data. Dumb
Anyway, My contract was up on the 18th and I had to wait until then to leave Sprint for good. I was told both of our phones would unlock automatically. When I went in to AT&T on the 19th, they weren't unlocked so I had to call in and request that they be unlocked. I was told that it wasn't an automatic process and that you have to call in and request it. Conflicting information but whatever.
Sprint processes both unlocks for our phones and we go back to AT&T. My phone sets up perfect and was available for use immediately. The other phone would not set up. It says, "SIM unsupported" or something like that. AT&T told us to wait 24 hours.
We have been in to a few Sprint stores and have called in several times, of which, is always a 30-45 minute hold and sometimes you just get disconnected before ever speaking to anyone.
So our phones are "unlocked", paid in full, out of contract, and both switched to AT&T and no longer showing on Sprints web site under "my devices" but, the one phone is not working.
What are my options? AT&T and Sprint each don't have a clue
TIA
For one, you cannot access data usage while on a phone call so if you have an Iphone, and you are on a call, you can't even get a text message from another iphone user since imessages use data. Dumb
Anyway, My contract was up on the 18th and I had to wait until then to leave Sprint for good. I was told both of our phones would unlock automatically. When I went in to AT&T on the 19th, they weren't unlocked so I had to call in and request that they be unlocked. I was told that it wasn't an automatic process and that you have to call in and request it. Conflicting information but whatever.
Sprint processes both unlocks for our phones and we go back to AT&T. My phone sets up perfect and was available for use immediately. The other phone would not set up. It says, "SIM unsupported" or something like that. AT&T told us to wait 24 hours.
We have been in to a few Sprint stores and have called in several times, of which, is always a 30-45 minute hold and sometimes you just get disconnected before ever speaking to anyone.
So our phones are "unlocked", paid in full, out of contract, and both switched to AT&T and no longer showing on Sprints web site under "my devices" but, the one phone is not working.
What are my options? AT&T and Sprint each don't have a clue
TIA
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