Check your AT&T bill....crammimg the bill again

[1carcrazyguy]

Just looked over our AT&T bill for cell and IPad. Seems they decided to start charging for unlimited plan after telling us it was free since we had AT&T cell, iPad and DirecTV. Bill was over 30% higher and governmental taxes went from 2.33 to 9.00 on just the iPad line.

On top of that we cancelled our HSI service from AT&T in August 2015. They came out 4 times and never could get it working. So I cancelled after less than a week. Anyway fast forward a few months and I noticed it was still being billed. I called and asked about it. I have called every month since and it is STILL on there again this month. So 11 months of paying it....each month they say "it will cancel and credit back this month". So I call yet again....."we can only credit back 3 months on any credit issue.....even though we have full record that you called August 17, 2015 to cancel.....and every month since Dec also.....


Rant off....

[71chevellejohn]

I thought the unlimited data plan was still $30( or $35), but the only way you could get it was with a directv account.

I don't know for sure, mine is still a grandfathered data plan.

[Tx Redneck]

I shared this to google+ for friend of mine at AT&T, he was solely responsible for helping rectify my billing situation when I left em. When I get a response, I'll post back.

[1carcrazyguy]

I thought the unlimited data plan was still $30( or $35), but the only way you could get it was with a directv account.

I don't know for sure, mine is still a grandfathered data plan.

When I called about the HSI still being billed a few months ago. The lady said since we had 3 AT&T accounts.. (Landline fax, cell service and DirecTV) we qualified for free unlimited data on the cell account which has the IPAD line on it. Last month was the first bill with the new "unlimited" change and the bill was about $15 cheaper overall. Then I get this months bill and see 30% increase on just the cell and iPad bill alone, I am like WTF....

In addition to the regular monthly fees, they charged each cell and the IPad account for unlimited data....as much as $60 on the iPad alone.

[Tx Redneck]

From here

Hey, buddy! So, looking at his description on the forum, there's a couple issues at hand.

1) We need to clarify which Unlimited plan he's talking about. If it's the Unlimited Mobile Share, it's $100 for one line, and $40 additional for each line after that (smartphones and tablets alike). To be eligible for the Unlimited Mobile Share, he had to also be a subscriber to U-Verse or DIRECTV. Also, depending on when he signed up, he may have gotten a "4th line free" offer. 4th line free means no monthly access charge ($40) for that line, but the good ol' gov't still imposes taxes and fees (AT&T imposes some fees as well). Alternatively, if he's referring to the Unlimited Data bolt on package we offered many years ago with our Individual and FamilyTalk plans, that would have been $30 on top of his rate plan.

Neither option was ever free, and if someone did tell him that (beyond the 4th line no monthly access charge promo), they were clearly smoking something that's currently only legal in Washington and Colorado.

2) The tax increase is solely based on the increased cost of his subtotal charges. $9 seems like a lot to me for a single line, so he might want to see if there are any one-time charges that might have increased that amount, or look at his bill in more detail to ensure that $9 amount was indeed for just the iPad line. He should not have any taxes on an installment plan if that is how he purchased his iPad as those taxes and fees are paid up front.

3) The HSI account/credits/cancelation sounds crazy to me. If his account is still active and he's not getting traction with customer service, I'll be happy to jump in and escalate the issue like I did with your issue a while back.

Regarding #3, see if you can PM him and get his email address for me and send to me privately since both the forum and this post are public. I'll email him from my work email and collect the needed information to escalate to the Office of the President.

Cheers!

https://plus.google.com/+BryanL_TxRedneck/posts/REGD1s52X8C

[1carcrazyguy]

Txredneck....thanks for the info. PM sent

[1carcrazyguy]

Matt did contact me yesterday and said there was no need to contact AT&T at this point since he started the escalation process. He said someone would call me yesterday but I never heard from anyone? I will give it a day or two....

[1carcrazyguy]

Got a call this morning from Teresa. Said she was going to pass the account to a specialist and see if they could get it all straight.

[Tx Redneck]

Right on man, glad he's helping you out.

[1carcrazyguy]

Just got another call from Brenda (an account manager) and she appears to have gotten my internet cancelled after almost a year now! She is going to pass my issue with my cell account over to an account manager in the cell department. Maybe......this will all get worked out now! THANKS!

[Tx Redneck]

Just got another call from Brenda (an account manager) and she appears to have gotten my internet cancelled after almost a year now! She is going to pass my issue with my cell account over to an account manager in the cell department. Maybe......this will all get worked out now! THANKS!

Man, I got dogged on here for my rants against ATT, but they were valid complaints. They're a BITCH to get rid of, it's like they train the CSR's to fight you over everything to exhaust you so you'll give up.

At the end of it, I posted a HUGE diatribe on Google+ and Matt responded. I was VERY sarcastic with him and VERY skeptical that he would, much less could, get anything done. IIRC, within 36hrs my account was closed, ETD's cancelled and I was credited for partial month's services. That came after far more effort than it should ever take to settle and close an account.

https://plus.google.com/+BryanL_TxRedneck/posts/CTkJCRVg3po

I'd like to take the time thank +Jody Barnes again for hooking my family up with +T-Mobile Their side of the switch was seamless and more pleasant than anyone could ask for. But that's where the pleasantries end...

Alas, a word of warning for anyone looking to switch from +AT&Tand wants to take their branded device with them; START the sim unlock process at least a week in advance. It's no longer the simple call in process of old where you call and give your imei to the rep. It's now a mucked up waiting game that has a high probability of frustrating the ever loving piss out of you and may result in your going postal on the unfortunate rep that had no choice in taking your call.

The process goes something like this...

You now have to submit your imei via a website, sounds great at that point, but the gotcha comes shortly thereafter.
IF the imei you submitted matches what they have in their "system"(don't assume that the imei printed on the sticker or what *#06# reports matches what they show), the next screen confirms the info you've entered and should list the device matching that imei. The last screen then informs you that it'll be approximately 48hrs before you get your subsidy unlock code, but could be up to as long as 5 business days. <----the aforementioned gotcha

Where I fall into this is I that called this past Mon to get the figures for any potential ETF, clearly stated my needs and intentions of switching to another carrier the following Fri(yesterday). Far be it from me to think they'd inform me then on the initial call of said process and the time frame it entails. No, that bomb was gently placed in my lap after I've already been to the +T-Mobile store and initiated the number port process and started new services.

Ahhh yes, the proverbial icing on the cake and conception of frustrations and anger I've not experienced in God knows how long. Nevertheless, call after resultless call from 5:15pm cst on Fri till now, 8:47pm cst, and I still have two useless phones because of +AT&T and nothing but a sore throat to show for it.

*I write this long" rant" and run-on sentence as a service to others because +AT&T doesn't see fit nor do they offer the professional courtesy to inform you up front of this delay, regardless if you are or aren't under contract, you've made it explicitly clear that you have no intentions of continuing business with them, or perhaps have experienced an unfortunate tragedy that requires you to travel abroad and need to get a sim for services in different country. Professionalism nor courtesy are anywhere to be found... *

Because of this, I found myself in a situation where my 80+yr old grandmother's ONLY means of communication is rendered useless and God forbid something should happen to her since she'll be unable to contact any family. Then there's my mother's phone that's inoperable as well. Mind you, both phones are old and well beyond their expected life cycle, but each user finds them sufficient and is happy with them, hence their continued use.

In short, do your due diligence and don't give +AT&T the pleasure of their coup de gras.

Again, thank you +Jody Barnes and +T-Mobile for the welcome and easy transition from yalls end.

[1carcrazyguy]

Just got a call from Jason Dukes and it finally appears all my AT&T issues have been resolved! Now I just get to wait for the credits to catch up on the next 2 billing cycles. Thanks again for the help!

[Tx Redneck]

Just got a call from Jason Dukes and it finally appears all my AT&T issues have been resolved! Now I just get to wait for the credits to catch up on the next 2 billing cycles. Thanks again for the help!

Good deal man, glad to hear.