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So I guess I have been spoiled by summit and jegs, every time I get something elsewhere and have an issue I regret not buying it from summit/jegs. On another note, do you find that you get better customer service from women than men? I always get some shit when dealing with a guy on the phone, and the ladies usually take care of business w/o issue.
Anyways I ordered a timing cover from LMR, it had some casting issues, I had to fly out of town the next day so I called them from out of state, I was under a time crunch and I needed to get a replacement ASAP so I could get it on the motor as soon as I returned. The guy I spoke with wanted pics before he did anything so had to wait until I got back in town, take pics, let him decided on what to do, and then get a replacement part. They took care of it in the end but Summit/Jegs would have replaced it no questions asked.
Round 2, the stock baffle broke on my tank at my last race, causing the car to cut out on right handed turns, I was worried that an aftermarket tank would have a shitty baffle in it compared to OEM, they advertise that they are good as OEM so I ordered the kit from LMR, it gets here and sure enough, the baffle looks like shit, I would prob have issues turning right with this tank if it was below half tank, the OEM tank was good to near empty until the baffle broke. This is important to me for longer races where the car cutting out for 1 second could cost me several positions on the racetrack. I call them up, tell them whats up, they said they have heard of no such issues with the tank, I said ok if I install it and it's shit, can I pull it and get a refund, they said no. So I said ok I guess I will return it, and they want me to pay return shipping on it. Same thing as before, if this happened with Summit/Jegs, I could choose either option and they would take care of it. I think at this point I am going to raise hell and try to get them to pay for return shipping on it.
Anyways I ordered a timing cover from LMR, it had some casting issues, I had to fly out of town the next day so I called them from out of state, I was under a time crunch and I needed to get a replacement ASAP so I could get it on the motor as soon as I returned. The guy I spoke with wanted pics before he did anything so had to wait until I got back in town, take pics, let him decided on what to do, and then get a replacement part. They took care of it in the end but Summit/Jegs would have replaced it no questions asked.
Round 2, the stock baffle broke on my tank at my last race, causing the car to cut out on right handed turns, I was worried that an aftermarket tank would have a shitty baffle in it compared to OEM, they advertise that they are good as OEM so I ordered the kit from LMR, it gets here and sure enough, the baffle looks like shit, I would prob have issues turning right with this tank if it was below half tank, the OEM tank was good to near empty until the baffle broke. This is important to me for longer races where the car cutting out for 1 second could cost me several positions on the racetrack. I call them up, tell them whats up, they said they have heard of no such issues with the tank, I said ok if I install it and it's shit, can I pull it and get a refund, they said no. So I said ok I guess I will return it, and they want me to pay return shipping on it. Same thing as before, if this happened with Summit/Jegs, I could choose either option and they would take care of it. I think at this point I am going to raise hell and try to get them to pay for return shipping on it.
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