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About 2 months ago I found a bedroom set that I liked after looking around at many stores local to me (Corpus Christi). They didn't have a floor model to see but showed it to me online. I went a head and made the purchase from Rooms To Go. Total before tax was $2850 for the bed, 2 night stands & the dresser. They delivered the bed about a week later and i quickly noticed that the side rails were not lining up with the head board and foor board. They are sunk in almost a 1/4" on all four sides.
Called customer service and they sent out a Tech to take a look at it. He said it should be all lined up so they ordered a new bed. New bed came and same problem. They sent a 3rd one with no luck. Still didn't line up like it should. All 3 delivery drivers/installers told me that they have set up plenty of these beds and none of them line up. Basically a manufactures defect. I've been back in forth with customer service and the only 2 options they want to give me is to reselect a different bed room set or keep what I have and discount it $150.
My problem is that they don't have anything else that i want. Asked for a refund and they said they can't refund me back. And if i do a reselect then I would be saving about $1000 but they would only give me that in store credit to use on something else. I don't need store credit, my house is already furnished. I'm going to swing by the store after work today to see what i can get done about this. I've had to take off of work for all this shit already and make time to be home for up to 5 hours waiting for them to deliver every time. Anyone ever have this issue? Any advice would be much appreciated on how to approach this situation.
Thanks...
Called customer service and they sent out a Tech to take a look at it. He said it should be all lined up so they ordered a new bed. New bed came and same problem. They sent a 3rd one with no luck. Still didn't line up like it should. All 3 delivery drivers/installers told me that they have set up plenty of these beds and none of them line up. Basically a manufactures defect. I've been back in forth with customer service and the only 2 options they want to give me is to reselect a different bed room set or keep what I have and discount it $150.
My problem is that they don't have anything else that i want. Asked for a refund and they said they can't refund me back. And if i do a reselect then I would be saving about $1000 but they would only give me that in store credit to use on something else. I don't need store credit, my house is already furnished. I'm going to swing by the store after work today to see what i can get done about this. I've had to take off of work for all this shit already and make time to be home for up to 5 hours waiting for them to deliver every time. Anyone ever have this issue? Any advice would be much appreciated on how to approach this situation.
Thanks...
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