Another Grapevine Ford HORROR story continues... Must read

[Gasser64]

Does a ford (or any american) dealer exist, that provides good service? They need to be more like vandergriff toyota. They seem to at least treat you like the customer is important to them.

[quikag]

Classic Chevy in Grapevine has always given me good service. They are professional which I appreciate because I take fairly expensive vehicles there (my Vette, my Yukon Denali I used to have, etc.)

[Dlachance]

Look guys, I live with one of my parents. They just went through a shitty divorce and the setup we have is what is working. I have there different vehicles with different parties also on the loans. We take care of each other and don't fight over money and ridiculous stuff like that.

My mother is the person who picked it up from the dealer, so she doesn't know what to look for.

Y'all are right though, it is our ignorance for going back there again and will not in the future. I'm just posting up an example of a businesses service and why not to go there, advice of my own I'll be taking for now on.

Yale, the truck is absolutely not abused and is taken care of like a baby. It's mainly driven by a 52 year old woman who takes it 4 miles to work everyday, and has been used to drive to Canada like 6-7 times. It has had all of it's maintenance and even extra preventative maintenance done. Ford took 100% fault for it.

[YALE]

It's cool that Ford is warrantying it.

[juiceweezl]

Wait, so you took your truck in for an oil change and all this happened? Changer you own oil!!!!!!!!

[Sgt Beavis]

Classic Chevy in Grapevine has always given me good service. They are professional which I appreciate because I take fairly expensive vehicles there (my Vette, my Yukon Denali I used to have, etc.)

Not a surprise.. It seems all of the dealers endorsed by Ed Wallace are pretty damn good. Unfortunately the only Ford dealer he endorses is way out in Weatherford.

[lowthreeohz]

So, what was the failure and root cause?

[Binky]

Spends a half million dollars and is living with parents.

If that isn't The Definition of a DFWMustangs baller than I don't know what is.

[inline 6]

Stealerships suck. Especially the service Dept. lol at trying to get a oil change quickly at a stealership.

You have really had a change of heart since this place was last brought up haven't you?

[Frank]

Spends a half million dollars and is living with parents.

If that isn't The Definition of a DFWMustangs baller than I don't know what is.

Reading comprehension apparently isn't one of your many talents.

His FAMILY has spent $500,000 with the dealer over the years. That could be wide ranging from spouses, siblings, kids, parents, cousins, etc

[krazy kris]

Damn Canadians

[Binky]

Reading comprehension apparently isn't one of your many talents.

His FAMILY has spent $500,000 with the dealer over the years. That could be wide ranging from spouses, siblings, kids, parents, cousins, etc

I read it. He exaggerates everything for dramatic effect.

I don't give a fuck if hes an advertiser or not - I think hes a fucking moron.

[Rick Modena]

I don't give a fuck if hes an advertiser or not - I think hes a fucking moron.

lol.

You have really had a change of heart since this place was last brought up haven't you?

Nope, not at all. The service department at most all dealerships are separate business'. The GM might be able to get something done if it is escalated to his desk but for the most part it is run separately.

I have never had a so called "great experience" at any dealership. I buy my Ford cars through the internet, I get pre-approved, get my PIN and I find the car I want and go to finance and sign papers. No haggling or fucking with the carsales monkeys at all. I do all of my own minor maintenance and only go to the dealer for warranty work, which I have been lucky on all of my new cars that its only batteries. After a few years, I trade them in before real shit starts breaking.

[kingjason]

I have bought my wife Nissans over the past 8 years and the number one reason I go back is their service department. Now I have had one or two instances where I had to go speak to the service manager but in general they take care of her. Every now and again you will get that one guy that wants to sell you everything you never needed for your car but it is rare with them. This is also a huge reason I will never buy another Chevrolet again. Fix your shit and don't lie about it! Also don't treat a woman any differently than you would a man. That pisses me off like no other. I think they actually take time to read the surveys they get also. I get one all the time and they know I will usually sit down and write a detailed response. I buy the oil change/extended warranty every time we buy her a car. Not only does it help the resale but I don't have to do anything to her car but keep good tires on it. Hell she had a tire get lopsided on her once on the way to work, drove it by there and they took her to work and picked her up. Now that's service.

[Baron Von Crowder]

I have bought my wife Nissans over the past 8 years and the number one reason I go back is their service department. Now I have had one or two instances where I had to go speak to the service manager but in general they take care of her. Every now and again you will get that one guy that wants to sell you everything you never needed for your car but it is rare with them. This is also a huge reason I will never buy another Chevrolet again. Fix your shit and don't lie about it! Also don't treat a woman any differently than you would a man. That pisses me off like no other. I think they actually take time to read the surveys they get also. I get one all the time and they know I will usually sit down and write a detailed response. I buy the oil change/extended warranty every time we buy her a car. Not only does it help the resale but I don't have to do anything to her car but keep good tires on it. Hell she had a tire get lopsided on her once on the way to work, drove it by there and they took her to work and picked her up. Now that's service.

the service department, from the adviser to the managers, get paid based on those surveys. You bet your ass they want them to be filled out with top marks.