Poor service by Sleep Experts...what (if anything) should I ask for?

[mustang_marc]

I did some mattress shopping over last month and finally settled on getting a Kingsdown mattress from Sleep Experts. I bought it last week and they set up a delivery window last night of 7-10PM. Seriously, who delivers that late? Domino's Pizza? Anyway, it fits within my schedule so I don't sweat it. Fast forward to last night and I get a call at 9:40 from the delivery guy who doesn't speak very good English. He say's "We're on our way. It will be about 25 minutes". I reply with "So you're saying you're not gonna be here by 10?" He says he's sorry and asks if it's still ok to come. I tell him "sure". After we hung up, I got to thinking about it and really wasn't ok with it. I had to get up at 6am to go to work and these guys are gonna be here after 10? I think that as long as they show up within a couple of minutes of 10, I'll still be ok, but after that, I'm out for the night. Tick tock tick tock. 10:10. 10:15. 10:20. 10:25. As I'm laying in bed trying to go to sleep, I FINALLY hear someone knock on my door just shy of 10:30. Screw that. He proceeds to knock for about 10 minutes. He calls my cell phone a couple times, but I just let it go to VM. I listen to the messages this morning and the guy left a couple, but the interesting one is where he says "I'm at your door, do you want your mattress or not?" WTF, seriously? Needless to say, I'm not happy. I didn't get my mattress, they were well beyond delivery hours, and I got a rude @$$ Messican leaving me messages. I spent $900 out the door (not much compared to what mattresses go for these days) and it was already free delivery. What would be appropriate for me to ask here? FREE mattress? Not quite, but I figure another $100 off the deal for me wasting my entire evening. Or should I aim higher? Anyway, screw Sleep Experts. What do you guys think?

[Big A]

You purposely accept a late delivery window, and are pissed about 30 minutes?

[03mustangdude]

Y did you schedule for that late. I've had delivery guys show up an hour late before but they called in advance like your guy did.

[ELVIS]

i would have left that shit on your lawn.

but srsly, the old white guy in me is like 10:30pm good lord! i would have never accepted that window. im on the couch in my underpants by 9pm getting ready for bed after the news.

god bless.

[Roscoe]

i would have left that shit on your lawn.

Truth...

You should've told him "no, it's not ok, figure out an appropriate time to deliver and try again"

[GeorgeG.]

You purposely accept a late delivery window, and are pissed about 30 minutes?

^^^^I agree. You should've seen that coming.

What's more odd is that you would have mattresses delivered... Is that the new "in" thing?

[Big A]

^^^^I agree. You should've seen that coming.

What's more odd is that you would have mattresses delivered... Is that the new "in" thing?

Lots of people don't have access to a truck, and it's a lot more convenient than having to go rent one.

To the OP, you've got no reason to be mad, nor do you have any claim to a free hundred dollar bill. Get over yourself, shit happens, and 30 minutes is NOTHING in the grand scheme of life.

[Hmbre97]

To the OP, you've got no reason to be mad, nor do you have any claim to a free hundred dollar bill. Get over yourself, shit happens, and 30 minutes is NOTHING in the grand scheme of life.

This. OP is a giant vagina and is the reason people who work retail want to kill themselves at the end of the day.

[mustang_marc]

I'm not pissed, just irritated at the lack of courtesy on their behalf. He says he'll be here in 25 mins, then shows up 45 mins later? When it got to be 10:05, he should have called back and said he'd be another 20 minutes. If he'd done that, I'd have been fine too. Absolutely not a big deal, but after 10 at night, it became one. I think it's worth potentially canceling the order over though. These big companies can't just do whatever the heck they want and get away with it. They need to straighten up their act.

The 7-10 window was just fine because I normally go to bed at 10. I didn't figure they'd be any later. If it happens in the day, I don't really care one way or the other.

[mustang_marc]

This. OP is a giant vagina and is the reason people who work retail want to kill themselves at the end of the day.

I've worked retail before. People are generally a lot nicer when you set their expectations. Promise them less and over deliver. This was a failure on their end.

[Hmbre97]

[03mustangdude]

^^^^I agree. You should've seen that coming.

What's more odd is that you would have mattresses delivered... Is that the new "in" thing?

last 2 mattresses I ordered it was online didnt even go into the store just read reviews and turned out great.

[Big A]

The 7-10 window was just fine because I normally go to bed at 10. I didn't figure they'd be any later. If it happens in the day, I don't really care one way or the other.

It being after 10pm is completely on you for accepting that late of a window. He apologized for being late, and then miscalculated how far away he was from a time aspect, which we all do occasionally. You then let him knock for 10 minutes as "punishment," and expect him to grovel at your feet when you open the door? Get over yourself dude, it's just a mattress, and you're not that important.

[mustang_marc]

lolz. If it's during the day, I could care less. He could have been an hour late. But I sat at home the whole evening waiting on these guys to show up. Yeah, that's perfectly acceptable.

[CexMashean]