Poor service by Sleep Experts...what (if anything) should I ask for?

[Big A]

Ya'll are all focused on the 30 minutes late part and that I said it was ok to come. I truly didn't care about the 30 mins late part. When you're outside your delivery window and it's 10:30 at night, it's a different story. I said it was ok to come if he was gonna be there in 25 minutes like he said. Had he told me he was gonna be 45 minutes, I would have said "wait until tomorrow". We all make mistakes, but acceptance of piss poor judgement of time (on his part) isn't my fault. If he was still doing another delivery, then he shouldn't have called me until he was heading this way. Acceptance of subpar customer service, etc is why cust svc has gone to #$% in this country. If we don't put up with it, it will improve. I'm not a DFWMustangs millionaire like all you ballas on here, so I speak with my voice, and if necessary, my wallet. Delivery is tomorrow from 9-12. You know what, if poncho shows up at 1:30, tomorrow, I will refuse. Well, unless he calls me prior to 12 and tells me he's running late.

I'm not sure why you continue to post, other than to further confirm what a prick you are. You aren't justified in any of this, other than in your own mind.

[BP]

It's Friday. No one works on Fridays.

True story, 4 day weekend.

[Chili]

Acceptance of subpar customer service, etc is why cust svc has gone to #$% in this country. If we don't put up with it, it will improve.

Customer service sucks in this country because customers are fucking cheap assholes. And since customers are cheap assholes, nobody wants to be in customer service jobs taking their shit all damn day. So the people who do end up getting customer service jobs aren't necessarily the best employees.

Too many people have misunderstood, and falsely believe the old saying "the customer is always right". That's absolute horseshit.. In fact, in my personal experience the customer is most likely wrong, has unrealistic demands, always wants the best product for a rock bottom price, and then blows up when one little aspect differs from what they want.

Just my opinion and speaking generally.. Not necessarily aimed at this situation. But this thread does support the fact that the first thing everyone thinks of when any little thing is wrong is that they are now owed some free shit.

[SMKR]

I'm not sure why you continue to post, other than to further confirm what a prick you are. You aren't justified in any of this, other than in your own mind.

[Hmbre97]

Ya'll are all focused on the 30 minutes late part and that I said it was ok to come. I truly didn't care about the 30 mins late part. When you're outside your delivery window and it's 10:30 at night, it's a different story. I said it was ok to come if he was gonna be there in 25 minutes like he said. Had he told me he was gonna be 45 minutes, I would have said "wait until tomorrow". We all make mistakes, but acceptance of piss poor judgement of time (on his part) isn't my fault. If he was still doing another delivery, then he shouldn't have called me until he was heading this way. Acceptance of subpar customer service, etc is why cust svc has gone to #$% in this country. If we don't put up with it, it will improve. I'm not a DFWMustangs millionaire like all you ballas on here, so I speak with my voice, and if necessary, my wallet. Delivery is tomorrow from 9-12. You know what, if poncho shows up at 1:30, tomorrow, I will refuse. Well, unless he calls me prior to 12 and tells me he's running late.

[mustang_marc]

You're just making this harder on yourself. At least you haven't deleted the thread yet.

That post was for entertainment purposes. Why would I delete the thread? I've been on this board long enough to know not to post @#$% like this unless you have thick skin.

[TexasT]

"If you're not shopping at Stacy's, you're burning money"

Eff stacy's, I had a poor experience there. Never again.

[inline 6]

To anwser the original question... Ask for your money back and go elsewhere.

[TeeShock]

Thats some shady craigslist behavior. I would have tossed that bitch on your roof.

[emg]

I love this website. This has kept me entertained all day.

Sent from my LG-D801 using Tapatalk

[Rreemo]

Customer service sucks in this country because customers are fucking cheap assholes. And since customers are cheap assholes, nobody wants to be in customer service jobs taking their shit all damn day. So the people who do end up getting customer service jobs aren't necessarily the best employees.

Too many people have misunderstood, and falsely believe the old saying "the customer is always right". That's absolute horseshit.. In fact, in my personal experience the customer is most likely wrong, has unrealistic demands, always wants the best product for a rock bottom price, and then blows up when one little aspect differs from what they want.

Just my opinion and speaking generally.. Not necessarily aimed at this situation. But this thread does support the fact that the first thing everyone thinks of when any little thing is wrong is that they are now owed some free shit.

This. This. This exactly.

People want to fool themselves into believing that customer service has gone to shit b/c the industry doesn't care. To the contrary, customer service has gone to shit b/c American society has grown to an unreal level of expectations. This sort of mentality is exactly why "Made in American" is a term of history and something that the youth of today will never remember...or even care about for that matter.

[Hmbre97]

Guys, I just went to Whataburger for lunch and had a horrible experience.

I ordered my food and they asked me to pull over into the right hand lane. Seriously? You're a burger place, why do you need two lanes. I was hungry so I said whatever and pulled up. This chick who barely speaks english comes out to take my money and says she's be back in a couple minutes with my food. I said OK but as she's walking off, I started to think that is bullshit. I only have so long for my lunch break and they should have just brought me my food out then. 5 whole minutes goes by and now I see her walking back out to my truck with my food. By this time, I'm ready to go and had already rolled up my window. Had she came back in the 2 minutes, sure. But 5 minutes? Screw that. She had the nerve to stand there knocking on my window, asking me if I wanted my food or not. WTF, seriously? Needless to say, I'm not happy. I didn't get my burger, they were well beyond delivery time stated, and I got a rude @$$ Messican knocking on my window. What would be appropriate for me to ask here? FREE combo meal? Not quite, but I figure Whatasize the deal for me wasting my entire afternoon. Or should I aim higher? Anyway, screw Whataburger. What do you guys think?

[mstng86]

This. This. This exactly.

People want to fool themselves into believing that customer service has gone to shit b/c the industry doesn't care. To the contrary, customer service has gone to shit b/c American society has grown to an unreal level of expectations. This sort of mentality is exactly why "Made in American" is a term of history and something that the youth of today will never remember...or even care about for that matter.

I am not going to lie. I get into arguments all the time with my wife about a customer service situation. She tends to feel the company or business should bend over backwards to her needs in almost every situation, and usually I argue with her because I know she is being unreal. She says I don't have her back, and I tell her I do, but you are being unreasonable.

Then there are times I just let her go into bitch mode and handle her business with them.

[CexMashean]

*whataburger story*

[idrivea4banger]

I guess I'm the odd one, I would've done the same as mustangmarc. You say you're running 30 minutes late, fine. Take longer than that at least have the courtesy to call back again. trololololololol