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Service King to Acquire Sterling Autobody Centers

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  • Service King to Acquire Sterling Autobody Centers

    April 14, 2014—Service King Collision Repair Centers announced Monday that it has reached an agreement to acquire Sterling Autobody Centers and its 62 stores.

    The Acquisition, which is expected to close in the second quarter of 2014, gives Service King more than 170 stores in 20 states.

    Eddie Lennox founded Service King with a $10,000 loan from a neighbor. Now the company has more than 170 locations in 20 states. Service King first made plans for national expansion in 2010. In July of 2012, global alternative asset manager The Carlyle Group acquired majority ownership in Service King.
    "This venture of two well-established and reputable brands will result in many opportunities for Service King and our ever growing team. We welcome our new teammates to the Service King family and are excited about what the future holds for us all," said Chris Abraham, CEO of Service King. "We are honored and appreciative of the profound opportunity this acquisition creates for the collision repair industry. We will continue to provide all of our customers and business partners with the consistent level of service that they have come to expect from Service King."

    Sterling Autobody Centers was founded in 1997 with the goal of redefining the collision repair experience. Purchased by Allstate in 2001, the company quickly grew to 1,200 employees with more than 60 collision repair facilities across 16 states.

    Service King, which first opened more than 38 years ago, first expanded outside of Texas in 2012, and has since moved into Arizona, Tennessee, Arkansas, Mississippi, Nevada and Oklahoma. The acquisition of Sterling allows Service King to expand rapidly outside of the Southwestern U.S.
    Interesting for the collision industry. The rumor ~10 years ago was that Caliber Collision was trying to acquire Sterling after the court ruled Allstate couldn't expand the Sterling's.
    "If I asked people what they wanted, they would have said faster horses." - Henry Ford

  • #2
    The fucking Carlyle Group owns them? Damn! There's more money in body work than I thought!
    ZOMBIE REAGAN FOR PRESIDENT 2016!!! heh

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    • #3
      They recently bought all of the Body Works locations in Oklahoma as well.

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      • #4
        I've been dealing with SK's for a number of years, with two different companies. The body industry has been slow to evolve, and they found a way to make a mold that works for multiple stores and have been stamping them out by buying existing shops or building them in areas that are growing. Im not saying that they are/arent the best or good, but they figured out how to make lots of money.
        "If I asked people what they wanted, they would have said faster horses." - Henry Ford

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        • #5
          Did a good job when I went to them. customer service sounded like it was a major priority for them.

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          • #6
            They are growing extremely quick since the Carlyle group bought them.

            Originally posted by 03mustangdude View Post
            Did a good job when I went to them. customer service sounded like it was a major priority for them.
            It is, they ride the service writers like you would not believe. Also any negative survey (after repair) is a big deal and goes up the chain pretty quick.
            1997 Miata - Weekend\Autox Car
            1994 Mustang Cobra - Garage Shelf
            2012 Mazda 3 - Daily

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            • #7
              Originally posted by Labora View Post
              They are growing extremely quick since the Carlyle group bought them.



              It is, they ride the service writers like you would not believe. Also any negative survey (after repair) is a big deal and goes up the chain pretty quick.
              I've got a few friends that are service writers and GMs of Service Kings all over DFW. One friend just went through their training program, and said customer service and constantly updating the customer is the #1 priority.

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              • #8
                All true, SK and Caliber are in the race of being the Walmart of the Collision industry. Shops that are similar and are coast to coast.

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                • #9
                  Sterling can suck my fucking dick. Worthless fucking company and I will never take one of my cars to their shithole shops ever again.

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                  • #10
                    More places for them to produce shitty work .

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                    • #11
                      The way the collision industry is going, I've been thinking of an exit strategy as of lately. I've been thinking going back to painting, and jump in a niche market like motorcycle painting.

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                      • #12
                        Originally posted by Shaggin Wagon View Post
                        The way the collision industry is going, I've been thinking of an exit strategy as of lately. I've been thinking going back to painting, and jump in a niche market like motorcycle painting.
                        Id like to get out of automotive completely.
                        "If I asked people what they wanted, they would have said faster horses." - Henry Ford

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                        • #13
                          Originally posted by Baron Von Crowder View Post
                          Id like to get out of automotive completely.
                          Do it, or atleast get a position where you dont have to talk with customers.

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                          • #14
                            Originally posted by Sleeper View Post
                            Do it, or atleast get a position where you dont have to talk with customers.
                            My current gig isnt too bad on the customer side, I rarely talk to the "customer" and deal with the repair shop wholesale.
                            "If I asked people what they wanted, they would have said faster horses." - Henry Ford

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                            • #15
                              Originally posted by Shaggin Wagon View Post
                              I've been thinking going back to painting, and jump in a niche market like motorcycle painting.
                              The cool thing about that industry is that for the most part it's a hobby, meaning your customer has discretionary income and usually an alternate means of transportation. Generally they won't be in a hurry but they will be willing to pay a premium if they are. Plus they appreciate good work and will refer friends instead of going down the street to save $5. If you get a really good reputation you can pick your customers.

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