2015 f150 700 pounds lighter

[black2002ls]

did you try call purdy?

I really really hope Josh still helps out... Skip was a Bause... i know at the end of this year it will be time to get my wife another car.. i hope i dont have to go elsewhere

Yeah, I found his cell where skip had posted it in his farewell thread. I called Ried as well with no return call (his number was also posted in the thread.

[A_A_G]

I never posted about it...its a real long story to type all out, but the shortened version is that I bought a "certified pre-owned" 12' F250 from them...within a week several issues started popping up with it, one of which was pretty serious. I talked to a manager (Mike Ivey) who agreed no problem to make it right and trade me back out of it....then that piece of shit turned into a vapor....never returned any phone calls and never showed his face when I went up there. Got about the same treatment from every other manager that I was put in touch with....TOTALLY blown off!

Finally worked with someone else who first expected me to just trade that shitty truck back in (they accepted ZERO responsibility), and had the gall to offer me ~$6500 less than I paid for it as-if that was doing me a favor.

I did finally get out of that truck, but in the end I lost about $4000...b/c they put a POS on their lot, misrepresented it, and took no responsibility whatsoever.....even though they false advertise this bullshit all over their facility and website - http://www.grapevineford.com/love-it...it-promise.htm

And this is why I will never buy a slightly used vehicle. I'll always get the feeling that it was traded in because something is wrong with it. It may not be the case, but I'll never take that chance.

[White_lightning]

And this is why I will never buy a slightly used vehicle. I'll always get the feeling that it was traded in because something is wrong with it. It may not be the case, but I'll never take that chance.

i have only bought 1 new car in the last 15 years... because i have had just as many issues with new cars as used... my used Acuras have been perfect.. and if something does go wrong.. i take them in.. get a brand new loaner.. and get called back once its fixed.

[Rreemo]

Purdy is the one that told me to call Mike Ivey. Reid never returned my call nor did their customer relations director (3 msgs left for her), or some jackoff used car manager named Thallius (sp?). The only manager I was ever able to actually talk to beyond the first time with Ivey was in-person, and he really had nothing to do with the situation, and straight told me it was completely out of his control. Nevertheless, its obvious this wasn't a fluke deal....that many people that never returned phone calls that many times....they showed their true colors to me.

I scathed their asses on the survey though, and have been talking to a customer relations director that actually followed up directly from Ford. They haven't done anything for me yet, but he seems to be taking it pretty serious. I guess we'll see.

[Rreemo]

And this is why I will never buy a slightly used vehicle. I'll always get the feeling that it was traded in because something is wrong with it. It may not be the case, but I'll never take that chance.

I agree with you man. It was a really nice looking truck, but I'll admit I probably should have put it under a microscope, and I didn't. I had kind of thought I didn't really need to since this dealer had done good for me always in the past...but that again was a BAD assumption on my part.

The truck had a lot of noise coming out of both drivers side doors, and real excessive wind noise from the windshield, which the first time I drove it in the rain (about a week later) also turned out to leak water on the top and bottom corners on the drivers side. The final straw was when it death wobbled on me on the hwy, and I damned near lost it...all the way across 2 lanes and into the grass before I got it slowed. Scared the shit out of all of us, and my wife and daughter refused to ride in it after that....I've never felt anything death wobble that bad.

I have a buddy who owns a very reputable body shop...he and one of his guys looked it over really close, and he came back and told me he was almost certain that the truck had been on it's drivers side at some point...probably offroad in grass or something, but fairly certain it had been turned over on it's side. The bed and both drivers side doors had been off of the truck at some point. However Carfax and Oasis was clean....but that really doesn't mean shit if someone paid out of pocket to fix it. Who knows.

What I know is that after spending close to $50K on it, they should have made it right, and they made no effort to whatsoever.

What's more funny is that they put that truck back on their lot....so they are ready and willing to fuck the next guy too.

[A_A_G]

I agree with you man. It was a really nice looking truck, but I'll admit I probably should have put it under a microscope, and I didn't. I had kind of thought I didn't really need to since this dealer had done good for me always in the past...but that again was a BAD assumption on my part.

The truck had a lot of noise coming out of both drivers side doors, and real excessive wind noise from the windshield, which the first time I drove it in the rain (about a week later) also turned out to leak water on the top and bottom corners on the drivers side. The final straw was when it death wobbled on me on the hwy, and I damned near lost it...all the way across 2 lanes and into the grass before I got it slowed. Scared the shit out of all of us, and my wife and daughter refused to ride in it after that....I've never felt anything death wobble that bad.

I have a buddy who owns a very reputable body shop...he and one of his guys looked it over really close, and he came back and told me he was almost certain that the truck had been on it's drivers side at some point...probably offroad in grass or something, but fairly certain it had been turned over on it's side. The bed and both drivers side doors had been off of the truck at some point. However Carfax and Oasis was clean....but that really doesn't mean shit if someone paid out of pocket to fix it. Who knows.

What I know is that after spending close to $50K on it, they should have made it right, and they made no effort to whatsoever.

What's more funny is that they put that truck back on their lot....so they are ready and willing to fuck the next guy too.

I'm curious, why didn't you go the brand new route? The incentives/rebates on these trucks are huge and you can re-finance at a much lower rate right after you drive off the lot with no penalty.

[Rreemo]

I'm curious, why didn't you go the brand new route? The incentives/rebates on these trucks are huge and you can re-finance at a much lower rate right after you drive off the lot with no penalty.

Initially b/c I couldn't touch the same truck brand new even with the rebates and such. It was a pretty hard loaded 4x4 King Ranch, and I got in it for a little over $46K...it stickered at $62K when it was new. I always set a limit on myself for how much I will finance b/c I hate owing on them and prefer to payoff as quick as possible, so I was also trying to stay in range where I felt comfortable putting half down on it. Something else they gave me a hard time on....apparently they don't make out as well when you put a lot down. I almost walked out on them frustrated after they came back to me several times trying to actually get me to put less down. I've never seen that before.

In the end I decided that a Super Duty was overkill though, and I did end up in a brand new 13' F150....got in it for almost $13K off of sticker after all of the rebates.

Which BTW - I'm REALLY pleased with the F150 now....just wish I had gone in and made a deal on it first instead of that damned SD. Plenty of hard lessons learned on this one.

[Sgt Beavis]

I hope this is just a blip on the radar and not a sign of Grapevine Ford's decline since Skip's departure. I need someone to make me a good deal on a 2015 Mustang GT.

[slow99]

Rreemo, sorry if I missed it. I saw you wrote "certified" ... was it a CPO Ford vehicle or not?

[bcoop]

Rreemo, sorry if I missed it. I saw you wrote "certified" ... was it a CPO Ford vehicle or not?

Pretty sure he has posted in the past that it was a CPO. I've read his posts about it in the past, and this is really disappointing to hear. Not surprising, but disappointing. 5 Star Ford went to shit nearly the day Skip left as well. I don't understand how they can tout that satisfaction plan, when they do things like this. I'd buy the nearest billboard space to their lot just to give them the finger.

[slow99]

Pretty sure he has posted in the past that it was a CPO. I've read his posts about it in the past, and this is really disappointing to hear. Not surprising, but disappointing. 5 Star Ford went to shit nearly the day Skip left as well. I don't understand how they can tout that satisfaction plan, when they do things like this. I'd buy the nearest billboard space to their lot just to give them the finger.

Really fucking horseshit that they're doing that with a CPO. I've bought Acura/Toyota CPOs and it's the same damned coverage as a new vehicle.

[TX21]

May be time for a new truck. Frikin love it!

[Rreemo]

Rreemo, sorry if I missed it. I saw you wrote "certified" ... was it a CPO Ford vehicle or not?

Yup...it was a CPO. The guy I've been talking to at Ford told me that the truck went through the inspection/cert process at GVF, and beyond just the way they treated me on it, he is also concerned that the truck got through as it did. It pretty much means they didn't bother to look at the truck or do shit to it....just fling it out on the lot and call it a CPO. Then when it bit them, they chose to fuck me rather than own up to it.

I assume things have changed.....when I was a dealership mechanic (in the 90's), I used to do Pre-owned inspections and they took that shit very serious back then. If we were ever to put one through and missed something obvious, it was your ass. I remember when a guy got fired for flat-rating one of those pre-owned inspections....and it was just a leak and some worn brakes on that one.

[talisman]

Yup...it was a CPO. The guy I've been talking to at Ford told me that the truck went through the inspection/cert process at GVF, and beyond just the way they treated me on it, he is also concerned that the truck got through as it did. It pretty much means they didn't bother to look at the truck or do shit to it....just fling it out on the lot and call it a CPO. Then when it bit them, they chose to fuck me rather then own up to it.

Dang. That's no good. I assume you mentioned to them they went and put it back on the lot? lol

[Rreemo]

Oh yeah.