UPS used 4 different trucks to deliver 4 packages today!

[HerBlownSnake]

Lots of whining going on. Do you really think that they want to be behind? The weather caused the problem. No one has patience anymore. Maybe you should have purchased your items earlier, instead of pointing fingers on being late.

CN

I agree 100%! People were calling yesterday complaining because they ordered something Sunday. ..and it MAY not make it there before Christmas. Really?!

[mstng86]

The tracking on one of my packages says it was delivered sep 9th in Oregon.

I ordered it on dec 19th and I'm no where near oregon

[brandon01rt]

a lot of places I order from like Midway USA allow you to have a USPS final delivery or just regular UPS.

[03mustangdude]

Lots of whining going on. Do you really think that they want to be behind? The weather caused the problem. No one has patience anymore. Maybe you should have purchased your items earlier, instead of pointing fingers on being late.

CN

I know they are trying but its having 3 different trucks stop by to deliver 1 packages that is annoying.

In other news just got a completely different package from fedex at 11am.

[The King]

Went to the mammoth FedEx Home Delivery facility in south FTW on Saturday to pick up a delayed package. Received excellent service from the personnel on duty.

[HerBlownSnake]

The tracking on one of my packages says it was delivered sep 9th in Oregon.

I ordered it on dec 19th and I'm no where near oregon

They re-use tracking numbers.

[mstng86]

They re-use tracking numbers.

So they don't have enough 16 digit numbers in their system?

[momo]

the GF used my prime account to order some DVDs at ~7ish last night. they were delivered today at 12:30 pm.

turn around time of 19 hours to my door. bravo amazon and ups.

[Trip McNeely]

http://www.wfaa.com/news/consumer/UPS-still-working-around-the-clock-to-clear-backlog-more-than-two-weeks-after-ice-storm-237103841.html

UPS working around the clock to clear ice storm backlog

by TERESA WOODARD

WFAA

Posted on December 23, 2013 at 9:56 PM

Updated yesterday at 10:40 PM

Few things are more frustrating than getting the runaround from a large company. Add the final few hours before Christmas to the mix and it's more than frustration — people are downright mad.

"It's lost in their building somewhere," said Mark Przybyla, standing outside a Northwest Dallas UPS distribution center. He received text messages and e-mails telling him the package he ordered after the ice storm had arrived and was ready for pickup at the center off Walnut Hill Lane. But when he arrived there in person? "They just can't seem to find packages," he said.

Jeff Hayes is in the same boat.

"It's terribly disappointing because we ordered these things December 1," he said, now worried that those two won't arrive in time for Christmas Day. He knows the parcels are just a tantalizing few feet away from him.

They are inside the building, but they can't be found.

"The people in Memphis say they can get them out," he said, recalling several phone conversations with UPS customer service representatives. "But the people inside that [Dallas] building say they can't find them, because there's a thousand packages on pallets in there, and they can't find ours."

A distribution center in Fort Worth may have had even more upset UPS customers. The parking lot at that location was packed.

George Karam and Lucy Breor came in person to pick up a pink guitar ordered for George's little sister. "It got here the 18th," Karam said. "We got to the front of the line in there after waiting an hour, and they said it's here, but it has not been processed."

"Been here since the 18th but it's not processed," Breor repeated. "And they don't know if we'll get it for Christmas."

In the final few hours before packages will be opened, many have yet to be delivered.

"I can't tell you how many countless hours we have spent on the phone dealing with this issue," Hayes said. "And they're still blaming it on the ice storm two-and-a-half weeks ago."

UPS maintains the ice storm hit just as the holiday shipping rush did. Those two things created a major backlog from which they've yet to recover. They've brought in hundreds of extra hands to the DFW region, and it appears they'll even spend Christmas inside these centers working non-stop, hoping to get everything where it belongs by the holiday.

But UPS does add that they suspend their on-time delivery guarantee for ground shipments during the holiday season. Packages shipped by air have been arriving on time for days, UPS said.

Jeff Hayes said he's hopeful, but he's not holding his breath that his package will make it in time.

"This time of year, everybody's stress level gets high, so it's good to put this in perspective," he said. "But it's hard. You're trying to do things for people, and you can't do it."

E-mail twoodard@wfaa.com

[HerBlownSnake]

So they don't have enough 16 digit numbers in their system?

Sadly. No.

[The King]

"The people in Memphis say they can get them out," he said, recalling several phone conversations with UPS customer service representatives. "But the people inside that [Dallas] building say they can't find them, because there's a thousand packages on pallets in there, and they can't find ours."

Memphis? That's the headquarters for FedEx, not UPS.

[03mustangdude]

Couple of days ago I took a ups train halfway to houston, had like 100+ ups tractor trailers loaded up. Odd that an empty space right in the middle of the train where a trailer should have been though.

[stevo]

Lots of whining going on. Do you really think that they want to be behind? The weather caused the problem. No one has patience anymore. Maybe you should have purchased your items earlier, instead of pointing fingers on being late.

CN

If they quote a specific date for delivery, it IS the fault of the delivery company. They know that they get swamped during the holidays, they know that there was a massive back log of deliveries due to the ice storm two weeks ago, but for them to STILL quote a three day shipping estimate this week when they know for a fact that it will not make it for another week or two is bullshit.

Stevo

[SMKR]

If they quote a specific date for delivery, it IS the fault of the delivery company. They know that they get swamped during the holidays, they know that there was a massive back log of deliveries due to the ice storm two weeks ago, but for them to STILL quote a three day shipping estimate this week when they know for a fact that it will not make it for another week or two is bullshit.

Stevo

If it doesn't make it by the carrier specified time, call and they will refund your shipping charge.

[03mustangdude]

And delayed again not delivered. So shipped the 15th, arrived in dfw on the 16th, out for delivery since the 23rd and still not here after ups "management" guaranteed it would be here today and they would look into the 3 seperate trucks delivering 3 seperate packages.