Business owner flips out on Facebook

[MustangPoser]

Honestly, Gordon Ramsay does come off as a prick but he works in an environment where yelling is acceptable. Your constantly pressed for time and you really don't have time to fuck up.

It's like hating a drill instructor. Their being a dick for the right reasons.

I have a 70 year old client who will call me into his office and BITCH at me for an hour, call me on the phone and tear me a new asshole. The guy knows his shit, and anytime I'm called in and know it's going to be a bitch fest I don't mind. There is always a moral to his bitching. Again, the guy knows his shit, so if he feels the need to bitch at me I will listen to every word and hold my tongue. Even if it's only because his illness has made him feel like shit that day and he wants to take it out on me.

Besides, he is my largest retainer + I enjoy a profit share.

Anyways, sometimes bitching is good, if your only going to spend a short time with someone vastly more experienced, do you want them to baby you through the experience? You will end up like that guys wife.

[Raskal]

It's possible, but I doubt it. I'm pretty sure we scrapped our IR technology on conveyor ovens several years ago. Unless one of my competitors just came out with something new that I haven't seen yet.

She may be getting "infrared" confused with "impingement". Common mistake, but they work two very different ways.

impinger is what they use at Tasha's store Brien... pretty much all of North Texas has been changed over from the way I understand it.

[Skidmark]

impinger is what they use at Tasha's store Brien... pretty much all of North Texas has been changed over from the way I understand it.

Thanks bro! Hear-say is a bitch haha

[bcoop]

Thanks bro! Hear-say is a bitch haha

Women don't pay attention to details unless they are details of an argument you got in to 7 years ago.

[Skidmark]

Women don't pay attention to details unless they are details of an argument you got in to 7 years ago.

Like!

Amazing how that works... lol

[roliath]

I would have Gordon instruct me on making the finest calamari ever!




Ring piece calamari.

where is your signature from?

[Frank]

[talisman]

Whoops.


SCOTTSDALE, Ariz. (AP) — It was the customer service disaster heard around the Internet.

An Arizona restaurateur, fed up after years of negative online reviews and an embarrassing appearance on a reality television show, allegedly posted a social media rant laced with salty language and angry, uppercase letters that quickly went viral last week, to the delight of people who love a good Internet meltdown.

"I AM NOT STUPID ALL OF YOU ARE," read the posting on the Facebook wall of Amy's Baking Co. in Scottsdale, Ariz. "YOU JUST DO NOT KNOW GOOD FOOD."

It was, to put it kindly, not a best business practice. Add to that an appearance earlier this month on the Fox reality TV show "Kitchen Nightmares" — where celebrity chef Gordon Ramsay gave up on trying to reform the restaurant after the owners refused to listen to his advice — and you have a recipe for disaster.

"That's probably the worst thing that can happen," said Sujan Patel, founder and CEO of Single Grain, a digital marketing agency in San Francisco.

In the evolving world of online marketing, where the power of word of mouth has been wildly amplified by the whims and first impressions of anonymous reviewers posting on dozens of social media websites, online comments, both good and bad, and the reactions they trigger from managers, can make all the difference between higher revenues and empty storefronts.

Hotels, restaurants and other businesses that depend on good customer service reviews have all grappled in recent years with how to respond to online feedback on sites such as Twitter, Foursquare, Yelp, Facebook and Instagram, where comments can often be more vitriol than in-person reviews because of the anonymous shield many social media websites provide.
No matter how ugly the reviews get, businesses need to be willing to acknowledge mistakes and offer discounts to lure unhappy customers back, digital marketing experts said.

"In the past, people just sent bad soup back. Well, now they are getting on social media and telling all their friends and friends of friends how bad the soup was and why they should find other places to get soup in the future, so it takes the customer experience to another level," said Tom Garrity of the Garrity Group, a public relations firm in New Mexico.

"The challenge becomes — how do you respond when someone doesn't think your food or product is as great as you think it is?"

In Amy and Samy Bouzaglo's case, the bad reviews were compounded by their reality TV experience. The couple said during a recent episode of "Kitchen Nightmares" that they needed professional guidance after years of battling terrible online reviews. They opened the pizzeria about six years ago.

"Kitchen Nightmares" follows Ramsay as he helps rebuild struggling restaurants. After one bite, he quickly deemed Amy's Baking Co. a disaster and chided the Bouzaglos for growing increasingly irate over his constructive feedback. Among his many critiques: The store-bought ravioli smelled "weird," a salmon burger was overcooked and a fig pizza was too sweet and arrived on raw dough.

"You need thick skin in this business," Ramsay said before walking out. It was the first time he wasn't able to save a business, according to the show.
Amy's Baking Co. temporarily closed last week after the episode aired. A Bouzaglo spokesman said the couple wasn't available for an interview. The restaurant's answering machine was full. Emails and Facebook messages were not returned.

A wall post published last week claimed the restaurant's Facebook, Yelp and Twitter accounts had been hacked, but hundreds of commenters expressed doubt. Social media sites show someone posting as a member of the Bouzaglo family had been insulting customers over negative reviews since at least 2010.

The story bounced across the Internet, generating thousands of comments on Facebook, Yelp and Twitter, and prompting nearly 36,000 people to sign a petition on Change.org that asks the Department of Labor to look into the Bouzaglo's practice of pocketing their servers' tips.

While many corporations hire communications experts to respond to every tweet, Facebook message and online review, the wave of digital feedback can be especially challenging for small businesses with small staffs, digital consultants said.

For one thing, there is so much online content to wade through. Roughly 60 percent of all adults get information about local businesses from search engines and entertainment websites such as Yelp or TripAdvisor, according to a 2011 study by the Pew Internet & American Life Project.

"Customer service is a spectator sport now," said Jay Baer, president of Convince & Convert, a social media marketing consultancy in Indiana. "It's not about making that customer happy on Yelp. That's the big misunderstanding of Yelp. It's about the hundreds of thousands of people who are looking on to see how you handle it. It's those ripples that make social media so important."

In their "Kitchen Nightmares" episode, Amy and Samy Bouzaglo are seen yelling and cursing at customers inquiring about undercooked food or long delays. They blame online bullies.

"We stand up to them," Amy Bouzaglo tells the camera at one point. "They come and they try to attack us and say horrible things that are not true."
That's exactly how businesses shouldn't respond, the digital experts said.
"If your policy is to berate the customer online, that doesn't create good public relations," Garrity said.

Baer said he tells clients to create a response matrix representing different potential complaints that staff can refer to whenever bad feedback arises. Creating the comment chart before the bad publicity hits helps ensure businesses aren't responding to angry or disappointed customers with their own anger or disappointment, Baer said.

A 2011 Harvard study found Yelp's 40 million reviews disproportionately affect small businesses. The research found a one-star increase in Yelp's five-star rating system resulted in a revenue jump of up to 9 percent for some restaurants, while chains with sizable advertising budgets were unaffected.

"You have to respond 100 percent of the time, whether you like it or not," Baer said. "Businesses need to assign someone to stay on top of it."
In Arizona, Amy and Samy Bouzaglo had planned a grand reopening ceremony and news conference for Tuesday, but the news conference was canceled late Monday after legal threats from Fox.

Fewer than a dozen people were waiting when the restaurant reopened Tuesday. Four guards blocked the door and turned reporters away. Inside, a smiling Samy Bouzaglo posed for pictures and told customers that the tension captured in the episode was staged. That was a disappointment for some.

"I wanted it to be dramatic and people yelling," said Ricky Potts, a 29-year-old blogger who ate at the restaurant for the first time Tuesday only to declare the food good and the service routine. "Basically, I wanted it to be the circus that the TV episode was."

[Snatch Napkin]

Fox threatened to sue if they did a news conference to announce their re-opening? That's some shady bullshit in order to retain the persona of the show.

[bcoop]

Fox threatened to sue if they did a news conference to announce their re-opening? That's some shady bullshit in order to retain the persona of the show.

Meh. They likely signed some agreement of some sort prior to taping the show. Fox is protecting their interest. They can't be faulted for that.

[YALE]

Lolz!

http://www.azcentral.com/thingstodo/dining/articles/20130521amys-baking-company-owner-deportation.html?nclick_check=1

Amy's Baking Company co-owner faces deportation



The co-owner of Amy’s Baking Company — a Scottsdale restaurant that has been the center of controversy ever since appearing on the culinary reality TV show “Kitchen Nightmares” 11 days ago — is facing deportation.

Salomon “Samy” Bouzaglo, who owns Amy’s Baking Company along with his wife, Amy, is involved in a U.S. Immigration and Customs Enforcement case to revoke his residency status, his lawyer said Tuesday. Scottsdale immigration lawyer David Asser said the case against his client started two years ago and was the subject of a removal hearing Monday.

Asser, speaking just hours before the Bouzaglos reopened their embattled restaurant, said he could not comment on the case. He also said Samy’s immigration case has nothing to do with the television show. In fact, Asser said, he has not even watched the episode that has earned his client celebrity status.

“I didn’t know they were going to go on (the show),” he said.

Amy’s closed in the wake of the “Kitchen Nightmares” episode, which aired on Fox on May 10 and showed the owners yelling and pushing customers, taking servers’ tips and firing one waitress on the spot, calling her a “poisonous, little viper.” People across the country took to Yelp, Facebook, Reddit and other websites to express their disgust with the Bouzaglos‘ actions after the show.

The Bouzaglos hope to turn around their business with a weeklong grand reopening that began uneventfully Tuesday. The restaurateurs said that they had more than 1,500 reservations for Amy’s this week and announced plans to donate 10 percent of the grand-opening proceeds to the Megan Meier Foundation, which raises awareness of cyberbullying.

On Tuesday, Amy’s opened to a thin crowd and began serving those holding reservations at 5 p.m., using security guards to prevent gawkers, media and others without reservations from entering. The restaurant had a sign saying its patio was closed for security reasons. The reopening appeared to be running without incident for the first wave of diners. Some onlookers showed up hoping to snag a reservation, but most were turned away. The nearby Pita Jungle restaurant appeared to be drawing more business than Amy’s.

Laurie Ferrere Vermillion, a Scottsdale blogger, was among the handful of people turned away in the restaurant’s first hour because she had no reservation. Vermillion had hoped to dine at the restaurant Tuesday despite discouraging reviews from her friends.

“My friends who have been (to Amy’s) said, ‘Don’t waste your money,’” said Vermillion, who has seen every episode of “Kitchen Nightmares” and was shocked by the show featuring the Scottsdale restaurant.

Leon Lucero, 19, said he was curious about Amy’s and was hoping to get a reservation at the restaurant Tuesday night.

“Maybe this is a new start for them, a new beginning,” said Lucero, a music major at Glendale Community College who said he expects food at the restaurant to have improved.

Annie Dutoit, 42, who was at a nearby coffee shop, said she had dined at Amy’s with her family five or six times in the past 18 months and generally had good experiences.

She said she was surprised at the way Amy and Samy were portrayed on “Kitchen Nightmares.”

“I don’t know if the editing was done to show horrible things,” Dutoit said.

A native of Switzerland, she said she has dined all over the world and considered Amy’s a decent restaurant. Amy did special orders for her children, making crepes for them, Dutoit said.

She said she was surprised to hear on the show that the servers did not get their tips and would not want to support a restaurant that did that.

“I would go back, but I want to know what the truth is” about Amy’s, said Dutoit, adding that she is not sure what to believe about what was shown on a reality TV show.

Tuesday’s reopening capped a tumultuous week for the owners of Amy’s.

The couple was supposed to hold a press conference Tuesday at the restaurant to give their side of the story about what happened on the “Kitchen Nightmares,” suggesting the broadcast was not an accurate depiction of their restaurant. The press conference was abruptly canceled on Monday.

A Scottsdale public-relations firm headed by Jason Rose explained in a news release that a law firm representing the producers of “Kitchen Nightmares” warned the Bouzaglos against making disparaging remarks about the show or its star, celebrity chef Gordon Ramsay. Rose's firm announced on Monday that it no longer would be representing the Bouzaglos.

On Tuesday, Samy and Amy talked about their past records and indicated Samy had served time in prison before immigrating to the United States 13 years ago. Reached by phone as they drove to their restaurant Tuesday morning, Amy and Samy each tried to talk over the other -- interrupting, yelling and even cursing one another as the conversation continued.

“We both made mistakes in the past. We have done our time,” Amy said. “We can’t comment. We know God is with us.”

Samy said he could not talk about any past records but added he has not had any problems since immigrating to the U.S.

“The FBI knows all about me.... The IRS knows,” he said.

Samy said issues surrounding his immigration status were “a sensitive subject” that he did not want to talk about Tuesday.

But he indicated that he wanted people to know that he had nothing to hide.

“I want people to know about me,” he said. “But not today, not tomorrow. I have nothing to hide.”

Asser, the lawyer, said Samy is an Israeli citizen and was born in Morocco.

Amy, 40, and Samy, 63, live in Gold Canyon. Before coming to Arizona, they lived in Las Vegas. Amy also lived in Colorado and California.

Records show Amy has served time in federal prison and has a history of liens and judgments.

In 2003, Amy Bouzaglo pleaded guilty to misuse of a Social Security number when she applied for a $15,000 bank loan. At the time, her name was Amanda Bossingham. She spent about a year in prison beginning in 2008.

Records show that prior to her conviction, Amy faced four judgments in Colorado in 1998 and 1999 totaling about $14,000. She was also sued in Arizona in 2000 for $3,229. The judgments appear to have arisen from unpaid debts that were turned over to collection agencies.

She married Samy in 2004. Records show he is from Los Angeles, where he lived upon arriving in the United States. Records indicate he has no criminal convictions or civil judgments in the United States.

“I am perfectly clean,” he said.

[scootro]

give me a fucking break those two assholes and Fox Network are LOVING THE ATTENTION!!!!!!!!!!!!

[talisman]

What a couple of nuts.

[LaserSVT]

[4.6coupe]

Funny vid!!!!!!