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Just venting, but today, I really had to laugh (on the inside) at an upper management member at one of our clients.
They have had an issue updating some of there applications, so my company has had at least 8 of us on a Webex the past couple of days working with them when they can take their server of line, undeploy the broke shit and redeploy it to see why it failed. They have provided no logs with any errors, so were were running blind pretty much.
We never asked if they actually met the Pre-requisites outlined in the install guide, and once it was determined a required Database setting was not correct, he argued with us about it not being mentioned in the Install Guide
In our Install Guide, the second item under the Pre-Req section for Microsoft SQL Server is:
2. Enable snapshot isolation by setting the ALLOW SNAP ISOLAT
ON database option - for example, by using the following statements:
ALTER DATABASE DatabaseName
SET READ COMMIT SNAP ON
The best part is, he read that too us and says, we do not have a database named DatabaseName... Ours is different, so this does not apply to us.
The Install Guide has it in italics and a little darker font!
This argument went on for 15 minutes! Even his own people were trying to convince him he was wrong and it was not our fault. He finally said he had to go and hung up. Changed the setting and low and behold, the fucken update went through!
Rant over, but fucken A, I have wasted over 7 hours on conference calls and Webex's with these people over this the past 2 days.
Edit: altered the actual command, in case he googled it!
They have had an issue updating some of there applications, so my company has had at least 8 of us on a Webex the past couple of days working with them when they can take their server of line, undeploy the broke shit and redeploy it to see why it failed. They have provided no logs with any errors, so were were running blind pretty much.
We never asked if they actually met the Pre-requisites outlined in the install guide, and once it was determined a required Database setting was not correct, he argued with us about it not being mentioned in the Install Guide
In our Install Guide, the second item under the Pre-Req section for Microsoft SQL Server is:
2. Enable snapshot isolation by setting the ALLOW SNAP ISOLAT
ON database option - for example, by using the following statements:
ALTER DATABASE DatabaseName
SET READ COMMIT SNAP ON
The best part is, he read that too us and says, we do not have a database named DatabaseName... Ours is different, so this does not apply to us.
The Install Guide has it in italics and a little darker font!
This argument went on for 15 minutes! Even his own people were trying to convince him he was wrong and it was not our fault. He finally said he had to go and hung up. Changed the setting and low and behold, the fucken update went through!
Rant over, but fucken A, I have wasted over 7 hours on conference calls and Webex's with these people over this the past 2 days.
Edit: altered the actual command, in case he googled it!
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