How long would you wait for a tow truck?

[samuel642000]

I'd wait as long as I had to, theres a reason I call a tow truck.

[SMKR]

I'd wait as long as I had to, theres a reason I call a tow truck.

you would wait 9 hours?

[BERNIE MOSFET]

In my experience dealing with your problem demographic, you have to make them feel like they are getting something for free. Something. Anything.

I recommend serving complimentary watermelon. It is cheap, a guaranteed success, and will keep them busy for at least a little while; distracting them from complaining while you are trying to earn a living.

Pavlov's negros?

I laughed.

[beaner72]

45 to 1 hour is about the industry standard. Customers get bitchy cause thier car broke down or they are late to where they were going. Ive learned that if you call your customer before they have to call you and update eta's, it helps alot. As for black folks, just give them a high price and then tell them your slow and have no calls holding and then say "il give you a break since its been so slow" then charge them normally. Works for me. You wont make everyone happy. At least your not pulling for AAA.

P.S. If you need someone to run that dynamic let me know.

[Skidmark]

When I worked in the restaurant industry the black folk seemed to complain the most and seemed to try to get free food the most.

"Oh, I need to axe you a question. This chicken fried steak was bad, could I get something else or get this off my bill?"

:: stares at empty plate on table ::

[bcoop]

When I worked in the restaurant industry the black folk seemed to complain the most and seemed to try to get free food the most.

"Oh, I need to axe you a question. This chicken fried steak was bad, could I get something else or get this off my bill?"

:: stares at empty plate on table ::

This is what I was getting at. I know what I said sounded racist, but it's fact. And I've got many, many years experience in the service industry to confirm what I said.

[motoman]

When I worked in the restaurant industry the black folk seemed to complain the most and seemed to try to get free food the most.

"Oh, I need to axe you a question. This chicken fried steak was bad, could I get something else or get this off my bill?"

:: stares at empty plate on table ::

Been there done that.

[Venom]

When I worked in the restaurant industry the black folk seemed to complain the most and seemed to try to get free food the most.

"Oh, I need to axe you a question. This chicken fried steak was bad, could I get something else or get this off my bill?"

:: stares at empty plate on table ::

I used to be a manager for Cheddars and I had one fine ninja call the corporate office on me and claim that I was rude to her.
She ate 75% of her steak then claimed it wasn't cooked right. After some discussion I told her that " Ma'am there is no such thing as a free lunch" She then said "It is because I am black." I followed it up with " That's not the only reason."

[DON SVO]

I've waited tables my fair share, and had some retail-oriented jobs. In a nutshell, people like to feel placated. The trick is to operate in a way that leaves both parties feeling like they won. Everybody knows that, unfortunately, a lot of stereotypes have merit and are perpetuated. The ones that get by recognize that and quietly produce & implement a workaround.

[Mach1]

In my experience dealing with your problem demographic, you have to make them feel like they are getting something for free. Something. Anything.

Good idea

Kyle, you can make up some bullshit like, well I used safety chains and a winch which normally costs $20 addl, and I am not going to charge you, thats right, it's free!

[SMKR]

When I worked in the restaurant industry the black folk seemed to complain the most and seemed to try to get free food the most.

"Oh, I need to axe you a question. This chicken fried steak was bad, could I get something else or get this off my bill?"

:: stares at empty plate on table ::

lol

[grove rat]

stupid motherfuckers...

[Baron Von Crowder]

Ive always kinda felt "at the mercy of the towtruck" when I have needed a tow.

I once called a truck when I broke down abour 5 miles from my house, during the middle of the day during the week. I needed to just get the truck home. They told me it would be about an hour, and run $100. I was shocked. A buddy happened to call and was off work, so he came and picked me up and we went home, snagged my trailer, went back, loaded the truck and were finishing up the power steering pump swap when the driver called looking for me on the side of the road. Nearly 3 hours later.


I would wait an hour, so long as I wasnt in the middle of the road.

[Skidmark]

45 to 1 hour is about the industry standard. Customers get bitchy cause thier car broke down or they are late to where they were going. Ive learned that if you call your customer before they have to call you and update eta's, it helps alot. As for black folks, just give them a high price and then tell them your slow and have no calls holding and then say "il give you a break since its been so slow" then charge them normally. Works for me. You wont make everyone happy. At least your not pulling for AAA.

P.S. If you need someone to run that dynamic let me know.

I like the idea of providing a courtesy call to let the customer know you're on the way. Maybe if you use GPS you could give them an exact time of when you'd be in the area.

[YALE]

They make little dc powered coolers you could plug into the cigarette lighter. A cold drink on a hot day when your car's broken down would go a long damn way.