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Their customer service is a joke does anyone have any experience with them. I ordered a rear disc brake upgrade kit for a 06 gmc sierra for one of my good customers. Ordered online through jegs on the 16th of oct and was told the drop ship date from ssbc was the 23rd.
the 23rd rolls around and i get nothing not a single email so i gave them a day or two before i called jegs. Called jegs on the 26th and jegs cant get through to SSBC and leaves them a voice mail.
Jegs emails me on the 27th that SSBC is out of stock and wont ship until the 31st this time!
Im getting a little antsy by now but think fuck it maybe this kit isnt ordered often or maybe some part is a one off type thing not interchangeable with their other kits.
Fast forward to this morning i check to see if they maybe emailed a tracking number and of course they didnt!! Fucking idiots at this point im thinking those idiots will prob blame that dumb ass little storm that knocked over a few things and flooded a few streets.
Sure enough i called jegs they call the Shitheads @ssbc and they give me the excuse of well we were closed these past two days and wont be able to ship until the 16th of november!!! Are you fucking kidding me you idiots had this order pre sandy!! I just told the CS rep at Jegs to hang up on them and give me a refund.
So i go look for an alternative to the ssbc kit and find one on summit that says its put together by summit and their brand blah blah blah...Call them up to make sure they have it in stock and wouldn't you know not only is it not in stock its also made by SSBC and wont ship till the 7th!
I told the summit rep no thanks and hung up. Fuck SSBC and their bullshit excuses now i have to tell my customer the "latest" news on their bullshit!
Sorry had to vent
/RANT OFF
the 23rd rolls around and i get nothing not a single email so i gave them a day or two before i called jegs. Called jegs on the 26th and jegs cant get through to SSBC and leaves them a voice mail.
Jegs emails me on the 27th that SSBC is out of stock and wont ship until the 31st this time!
Im getting a little antsy by now but think fuck it maybe this kit isnt ordered often or maybe some part is a one off type thing not interchangeable with their other kits.
Fast forward to this morning i check to see if they maybe emailed a tracking number and of course they didnt!! Fucking idiots at this point im thinking those idiots will prob blame that dumb ass little storm that knocked over a few things and flooded a few streets.
Sure enough i called jegs they call the Shitheads @ssbc and they give me the excuse of well we were closed these past two days and wont be able to ship until the 16th of november!!! Are you fucking kidding me you idiots had this order pre sandy!! I just told the CS rep at Jegs to hang up on them and give me a refund.
So i go look for an alternative to the ssbc kit and find one on summit that says its put together by summit and their brand blah blah blah...Call them up to make sure they have it in stock and wouldn't you know not only is it not in stock its also made by SSBC and wont ship till the 7th!
I told the summit rep no thanks and hung up. Fuck SSBC and their bullshit excuses now i have to tell my customer the "latest" news on their bullshit!
Sorry had to vent
/RANT OFF
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