So I email the CEO of Home Depot....

[Sgt Beavis]

post the email you sent!

..

Good afternoon Mr. Blake,

Earlier this week I ordered a Work Sharp 3000 from HomeDepot.com (order number W118122508) after finding out that that the tool was on sale. The website indicated that this tool was “backordered online” but the deal was so good that I placed my order anyways.

I found out about this deal from the WoodNet forums (see link below) where a number of woodworkers had ordered this tool.

http://www.forums.woodnet.net/ubbthreads/showflat.php?Cat=&Number=5201933&page=0&view=collapsed&sb=5&o=&fpart=1&vc=1

Unfortunately my order, and the order of many people on this message board, was canceled. I contacted customer service through chat and spoke with Pam. She stated that the product was out of stock. I told her of the discrepancy on the website and she said she would pass along that information.

I have attached screenshots of my order, the pricing page, and my chat with your customer service rep, Pam.

I’ve been a Home Depot customer for a long time and this incident will not change that. I just wanted to bring this to your attention in hopes of getting a better resolution for myself and the members of the WoodNet forums that also ordered this product.

Best Regards,

[Lone Sailor]

That's awesome, bud. You never know until you try, and now you're the proud owner of a new $200 sharpener.

[Wicked98Snake]

..

Very nice e-mail, props to you for handling this like an adult and props to HD for going the extra step for customer service.

[Sgt Beavis]

The end result of my efforts just arrived on the UPS truck..

Cost of tool cancellation - zero dollars
cost of sending an email to the HD CEO - zero dollars
Cost of brand new worksharp 3000 - zero dollars
Getting your cake and eating too - priceless....



DSC_0007 by rboyett2001, on Flickr

[Sgt Beavis]

So now Home Depot has posted on the Woodnet forums offering to make it right for each and every person that had their order canceled.

I'm feeling pretty good about myself right now. That means the shit is really gonna hit the fan at any second.

[8mpg]

thats freaking awesome. I wonder if they would do that for slickdeals... lots of people had their framing nailers cancelled

[Thehead]

So now Home Depot has posted on the Woodnet forums offering to make it right for each and every person that had their order canceled.

I'm feeling pretty good about myself right now. That means the shit is really gonna hit the fan at any second.

GOOD DEAL! I prefer to go to Lowes simply because I can't stand how dirty the Irving HD store is and there is rarely any knowledgable help. I do agree that HD is better for some of the contractors and some tools but they both have good deals to be found which is why I shop them both. I like how you handled this and it goes to show some level headed thought will go far sometimes.

[Captain Crawfish]

I used to enjoy delivering to the Home Depots around DFW. Good peoples

[564826]

That's awesome and good for you!
Now go and pay it forward.

[hunt4m3x]

http://consumerist.com/2010/12/home-depot-cancels-sale-overnights-free-tool-to-customer-after-eecb.html

Nice. Ive been reading the consumerist before gawker bought it.

[roliath]

DAMN!
Nice!

[8mpg]

Well... I just tried this with Sears. They cancelled my refrigerator order. We will see what happens.

[ALLAN]

I tried that with Harbor Freight not honoring coupons for the 56" tool box.
They still told me oh well thats the new ploicy.
So I contacted the BBB about HF welching and three weeks later got an e-mail saying come buy the box with the 20% off coupon.