Tweet
Originally posted by bcoop
View Post
-
oilfield area -
That's pathetic, and this statement by the Best Western’s Public Relation’s Manager says a lot.
One hand he says sorry, but to me switches as to point out that all these other companies and people had to go through the same situation.and we are truly sorry to hear of this matter that occurred during an unexpected area power outage that affected numerous businesses and many people.
A mistreated disabled vet story goes from that to a hotel price war and jumps off topic in 1 response, is also pathetic.
Besides the original story and helosailor's response this thread was a worthless read. lol
That being said, if I have to stay in a hotel, best western won't be a choice.2 Chronicles 7:14
If My people, which are called by My name, shall humble themselves, and pray, and seek My face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land.Comment
-
Until it's your only choice. I have a supplier in Ontario quite a ways north of Toronto and the only hotel around is a best western. It's never busy, it's old, and it's still $169 a night at my corporate rate iirc.Originally posted by Up0n0ne View PostComment
-
-
Hey, you started it. lol2 Chronicles 7:14
If My people, which are called by My name, shall humble themselves, and pray, and seek My face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land.Comment
-
Update. Looks like BW is trying to weasel out of this
Staff Sgt. Chad Staples was serving as an Army sniper April 10, 2007, when his convoy was ambushed.
Staples laid down cover fire for a downed soldier and then used his body to shield that soldier and a medic when they were going back to the truck, Staples’ father said. It was then that a bullet found its way through Chad Staples’ body armor and paralyzed him from the waist down.
But Staples, who is a recipient of the Bronze Star Medal for Valor, said when a Best Western employee in Monahans mocked him and laughed at him when he asked for help down the stairs from his third-floor hotel room because the elevator was broken, he questioned the nation for which he fought.
“I didn’t need to be carried down the stairs, let’s get that clear. I needed somebody to help me get my bags and wheelchair down the stairs,” Staples said. “I’ve never had that bad of a day where I’m just randomly rude to someone — and the consequence is that (someone is) stuck at the top floor of a hotel.”
Although Best Western has issued a corporate statement offering an apology and called Staples several times, Staples said he is not accepting their apology yet.
A corporate news release stated that the company had apologized to Staples and refunded his hotel purchase, as well as expressed the company’s support for the armed forces and promise that its branches strive to “ensure that all our guests are treated with dignity and respect.”
The Monahans News reported hotel owner Andy Patel said staff could have injured Staples if they attempted to help him. Patel also told The News that hotel policy is to call EMS to request help, but he was not sure why that policy was not followed.
“This is a very unfortunate thing,” Patel said to The News . “I have worked very hard in Monahans for 30 years.”
Staples said several Best Western calls have included excuses and one seemed a sincere apology with the willingness to change. But it’s not enough.
“Apologies mean nothing. Actual actions mean everything,” Staples said. “Nothing has changed. They haven’t fired that woman and they haven’t changed their policies.”
An emailed statement attributed to Craig Smith, director of communications for Best Western International, stated that they believed in a call from a senior vice president, Staples “expressed there was nothing further he expected on our end,” which Staples denied. However, Staples said he had no interest in a lawsuit.
Staples’ father, Bob Staples, said he was appalled when he learned of his son’s story.
“Whether he’s military or not, he has a disability. You don’t treat anybody like that, but you certainly don’t treat someone with a disability like that,” Bob Staples said. “He gave up his ability to walk to save the life of another person. And he did, he saved the lives of other people.”
Chad Staples said the exchange with the employee began six hours after he checked in to the hotel to rest on his trip from California to North Carolina, where he lives.
When he woke up, rolling blackouts caused the elevator to be shut down, and he called the front desk to ask for help.
The woman who answered then mocked his request, Staples said.
“She said, ‘Are you serious?’” Staples said. He answered, “Yes, I’m in a wheelchair.”
Then Staples said she retorted, “What do you want me to do about it?” causing him to hang up the phone.
When he spoke with a manager, Staples said the man claimed he couldn’t do anything.
After Staples posted the story on his Facebook profile, it went viral, with many calling for a boycott and criticizing Best Western on its main Facebook page as well as blogs around the Web.
Staples himself requested in his original story that people boycott the chain, and his story has been picked up by CNN’s iReport and several veteran advocate websites, including Guardian of Valor.
Both Staples men said they support the boycott of Best Westerns by many who are already taken a stance against the hotel chain on Internet and social media sites.
David Cutbirth, the mayor of Monahans, said he was shocked at what happened and that the people of Monahans don’t act like that.
“It does not reflect most of the people of Monahans,” Cutbirth said. “In fact, you’re going to have some extremely outraged people in Monahans because someone was treated this way, especially a veteran.”
Cutbirth recommended that Patel fire the employee to make things right, but said neither the city nor its people can run Patel’s business for him.
The Odessa American was unable to speak directly with Patel Thursday.
I wear a Fez. Fez-es are coolComment
-
Hilarious - it WAS a PatelComment
-
x2 most of my clients are middle eastern. And a lot of them have the last name Patel... Some of them are cool but most are them are dickheads.Originally posted by stinginstang View PostComment
-
The local news here interviewed him and he seems like a very intelligent and stand up guy. I really like his attitude towards the situation and because of that I won't be staying at a best western.
"No legal action. That's disgusting. I despise frivolous lawsuits. It's garbage and I'm not going to be a part of that. I don't think the money should be taken out of their pocket directly by me. They'll have it taken out by the public right now until they decide to fix what's going on," Staples said.Comment
-
Natural law. Sons are put on this earth to trouble their fathers.Comment
-
UPDATE6: This is an Official Response from Best Western received at 10:11PM EST 11AUG2012
“We recognize that people continue to express concern about a recent event at a Best Western hotel in Monahans, Texas. As an update, we have been advised by the hotel that after a thorough review of the matter the individual involved is no longer an employee. We continue to have a dialogue with Mr. Staples in regards to resolving this matter, and continue to offer our sincere apology.”I wear a Fez. Fez-es are coolComment
Comment