Why is uverse so slow and att tech support so dumb?

[03mustangdude]

Just upgraded to uverse dsl from regular high speed.

Went from 6mb to 12 mb speed upgrade

Real life went from 4-5mb to .5 mb

Att says I should clear my cookies and close my widgets

Sending tech out monday but i'm debating whether or not to cancel and call charter.

Anyone have a similar problem?

[matts5.0]

no shit same here.. it is slow as shit.

[Stunter Bob]

Man I've been in tech support for the last 5 years and most places will hire Damn near anyone. I remember at Bully Dog they hires this college kid that thought the green nozzle at a gas station was organic fuel lol.

[Osiris]

Fios > All

[helosailor]

Charter FTW. 27Mbps down/3Mbps up as of right now. Support is as good as/slightly better than average.

[Osiris]

Charter FTW. 27Mbps down/3Mbps up as of right now. Support is as good as/slightly better than average.

<----- 30 down / 25 up

[helosailor]

<----- 30 down / 25 up

Solid barg!

[slow99]

TX Redneck burned 'em down.

[crapstang]

dialup ftw

[01vnms4v]

I've never had a problem with Uverse Internet

[Tx Redneck]

TX Redneck burned 'em down.

Busted.

[Osiris]

Arsonist!

[Cooter]

cable internet FTMFW

my Comcast at my old house I got anywhere from 100-140 down. Usually hovered in the 125mbps range

I'd cancel on them just for insulting your intelligence

[03mustangdude]

Trying to install external router now but getting no internet thru router for some reason

[brandon01rt]

Just upgraded to uverse dsl from regular high speed.

Went from 6mb to 12 mb speed upgrade

Real life went from 4-5mb to .5 mb

Att says I should clear my cookies and close my widgets

Sending tech out monday but i'm debating whether or not to cancel and call charter.

Anyone have a similar problem?

Are you using the new Uverse 2 wire rg? When you do the conversion dsl to uverse they dont just flip a switch and the service activates. New jumpers have to be ran in the cross connect box and a laundry list of other things(almost always a tech visit). The pair of wires ran to your house could prob be conditioned to optimize your speed. My guess at what happened was the att system showed there to be active UV connections/jumpers at your house so they just fired up the port thru the computer. What needs to happen is a UV tech visit to your house (you need to be there) and possibly if they tech tests there to be an outside facility problem he needs to call out a line tech to resolve that issue. Send me a PM if you need anything.