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I seriously think I've bought my last Ford. Talk about some piss poor customer service and warranty work. My truck isn't even 3 months old and it's been in the shop 3 different times for a total of 3 1/2 weeks. The two problems are when you drive down a bumpy road it sounds like something is hitting the rear glass to the point you think the motherfucker is going to shatter. I told them the first time I took it in this is a known problem since 2004 and the rear glass needs to be removed, resealed, and tighten down to fix the problem. Of course they don't try this method until the damn thing has been in the shop for the third time. The first two times they tried to blow smoke up my ass and claim they couldn't duplicate the problem or lubed and greased this or that. I had to drive 3 people around before they agreed to try their own TSB to fix the problem.
The next problem is the driver seat has a squeak in it that sounds like 12 fucking crickets are living in the seat. When you push on the back of the seat it goes away instantly. Same bullshit as the window. They claim they can't duplicate the problem so I drive them around. Then it's oh we greased and lubed the seat tracks and if you keep the passenger seat all the way forward with the seat belt buckled in it won't squeak. I guess I could spin around 3 times and say a hail marry and it might fix the problem too.
My truck is a King Ranch and quite a few folks are having the same problem with the driver seat. Turns out the only fix is to replace the seat. I ask for them to replace the seat which they denied so I got Ford Corporate involved. I expressed my concern about them touching my seats and how I didn't want the leather removed. Corporate agreed and told the dealership not to remove the leather. Of course the dealer calls me and says the truck is ready but the driver seat won't be fixed to my satisfaction. I just laugh and say thanks for wasting my time. I go to pick it up and ask the service manager what they did. First thing out of his mouth was we removed the leather and I could feel the hair on my neck stand up but I kept my cool. They pull the truck around and of course the leather looks like shit. It's all sloopy and loose as shit to the point where you can pinch it and pull it about 2 inches away from the seat. I tell the service writer this is bullshit and to get a manager I'm not accepting this. He laughs in my face and says it's like that from being sat in. I inform him that it wasn't like that when I dropped it off and the truck only has 1,300 miles on it.
So he brings the shop forman out and he starts talking shit about how I have corporate up his ass over some squeaks and rattles and that I need to remember it's a truck. I inform him that it's a brand new 50k truck and the motherfucker shouldn't rattle apart going down the road. He claims that doesn't matter. At this point he denies they removed the leather. Which I call bullshit on. Then the story changes to they only removed the top leather and not the bottom. So they bring the tech out and he admitted to removing both sections of leather. The shop forman then claims they can steam it and shrink it back, but won't do that till next week at the earliest. I refuse this fix and demand a new seat to fix their fuck up on my leather and the squeak in the seat. He then tells me I'm full of it and he personally drove the truck over 40 miles and he didn't hear a thing. At this point the shouting is getting loud and the president of the dealer comes over. We all agree to take a ride. What do you know. The mother fucking seat starts squeaking as we pull out of the driveway. They asked me if I would be willing to leave the truck with them another week to try and get Ford to pay for a seat. I decline and inform them I'll deal with Ford myself and the truck won't be back till the seat is sitting at the dealership.
WTF is wrong with these jackasses. I don't just blame the dealer. Ford isn't an innocent bystander in this. Does anyone have any advice how I should proceed with this matter. I've been dealing with a Customer Service Rep out of Houston and he ain't much help either. I've asked to speak to his supervisor and he claimed I'd get a call on Tuesday.
The next problem is the driver seat has a squeak in it that sounds like 12 fucking crickets are living in the seat. When you push on the back of the seat it goes away instantly. Same bullshit as the window. They claim they can't duplicate the problem so I drive them around. Then it's oh we greased and lubed the seat tracks and if you keep the passenger seat all the way forward with the seat belt buckled in it won't squeak. I guess I could spin around 3 times and say a hail marry and it might fix the problem too.
My truck is a King Ranch and quite a few folks are having the same problem with the driver seat. Turns out the only fix is to replace the seat. I ask for them to replace the seat which they denied so I got Ford Corporate involved. I expressed my concern about them touching my seats and how I didn't want the leather removed. Corporate agreed and told the dealership not to remove the leather. Of course the dealer calls me and says the truck is ready but the driver seat won't be fixed to my satisfaction. I just laugh and say thanks for wasting my time. I go to pick it up and ask the service manager what they did. First thing out of his mouth was we removed the leather and I could feel the hair on my neck stand up but I kept my cool. They pull the truck around and of course the leather looks like shit. It's all sloopy and loose as shit to the point where you can pinch it and pull it about 2 inches away from the seat. I tell the service writer this is bullshit and to get a manager I'm not accepting this. He laughs in my face and says it's like that from being sat in. I inform him that it wasn't like that when I dropped it off and the truck only has 1,300 miles on it.
So he brings the shop forman out and he starts talking shit about how I have corporate up his ass over some squeaks and rattles and that I need to remember it's a truck. I inform him that it's a brand new 50k truck and the motherfucker shouldn't rattle apart going down the road. He claims that doesn't matter. At this point he denies they removed the leather. Which I call bullshit on. Then the story changes to they only removed the top leather and not the bottom. So they bring the tech out and he admitted to removing both sections of leather. The shop forman then claims they can steam it and shrink it back, but won't do that till next week at the earliest. I refuse this fix and demand a new seat to fix their fuck up on my leather and the squeak in the seat. He then tells me I'm full of it and he personally drove the truck over 40 miles and he didn't hear a thing. At this point the shouting is getting loud and the president of the dealer comes over. We all agree to take a ride. What do you know. The mother fucking seat starts squeaking as we pull out of the driveway. They asked me if I would be willing to leave the truck with them another week to try and get Ford to pay for a seat. I decline and inform them I'll deal with Ford myself and the truck won't be back till the seat is sitting at the dealership.
WTF is wrong with these jackasses. I don't just blame the dealer. Ford isn't an innocent bystander in this. Does anyone have any advice how I should proceed with this matter. I've been dealing with a Customer Service Rep out of Houston and he ain't much help either. I've asked to speak to his supervisor and he claimed I'd get a call on Tuesday.
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