Anybody work for ATT uverse?

[Whitegts]

I need to see if anyone can help on getting the install fee waved. The tech said it would be no problem...not sure if he's right now...

It was over $300...

Thanks....

[talisman]

Good fucking luck. After talking to about 8 people, over 6 calls, and three hours later they finally got my billing right. Bunch of morons at that company.

[Tx Redneck]

Good fucking luck. After talking to about 8 people, over 6 calls, and three hours later they finally got my billing right. Bunch of morons at that company.

Try fighting Verizmorons for 2yrs cause your bill is different every month w/ free install and no changes to service. I fully understand that guys pain and the funky check he wrote.

[AdRock]

I just got out of the 1st year discounts on our Uverse. Fuckin bill went from $160 A month to about $230. Fuck all that shit. If they won't drop it back down they're gone.

[flybye70ss]

be sure to check your bill for support + for 9.99. i called a bitched about my bill going up and they just decided to tack that on. basically it means if you chuck your dvr across the room you dont have to pay a tech fee for them to come fix it.

[jw33]

Save your money, get another provider.

[NoClassic]

I just went through the whole install charge deal with them. I also had to resolve an invalid return equipment charge on my previous account. It took a couple hours and speaking with five people, but they got it done.

Make sure you get the employee ID of anyone you talk to. Even if you never use it I think it results in some sense of accountability with the CS people.

I really wish we there was another good provider in my area.

[b1ake]

Despite the billing BS - is the service worth it?

I used to have DISH and it was all around terrible. Looking at U-verse for everything this time.

[NoClassic]

I only use them for internet so I can't speak to their tv service quality. I have the 18 service and always tests around that. Maybe two outages in the last three years or so.

This is out West though not in DFW.

[jw33]

It's hit or miss and the hardware is junk IMO. 90% chance I'll be dropping them in a month and going with someone else for TV. We don't even watch that much TV anymore except for cartoons.