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Insurance Adjusters.... gotta love em....
Just got my first one of 2011 fired. If anyone is dealing with an adjuster and having issues. Don't try to be confrontational, or even debate it. Just get on the phone with their manager and your agent... and avoid your frustrations.
This particular adjuster thought so highly of himself and the way he mistreated my clients, that he even called to brag while he was still on site preparing his estimate. Mother fucker cancels and reschedules with them 3 times causing the insured to lose those 3 days of work then has the nerve to tell them it's because they're not a big client is why he kept bumping their appointment. THEN, tells them that roofers don't know what they're doing and he just so happen to have worked for the roofing company that provided my client with an estimate earlier last week.
He refuses to review the bid provided by the roofing company, and refuses to get on the house to inspect. (single story low pitch roof, so no excuses) He said since he used to work at that place, that he doesn't have to consider their recommendations since he knows for fact that Allen has less experience than him. My response... Who the hell is Allen, and why do I care about that at all? I want to know why you're talking to my customer like this. His response, "because I know more than Allen and he's the one that did this estimate from Lon Smith."
He told my customers that the tornado that hit their street wasn't bad and he didn't see what all the fuss was about. He told my customers to quit making their loss out to be so tragic when it's only about 15k worth of damage so far. The customer wanted to ask a few more questions about the roof damage and he point blank told her he was done talking about the roof and the discussion was no longer open. He told her that they were only going to discuss what he wanted to discuss and if she didn't like that then it was too bad because they were stuck with him. I have a feeling this guy woke up hating life and was looking for an out so that he didn't have to come back to work.
I have no idea where some people get off thinking they're allowed to treat others however they deem fit, but had the guy not called me to brag, he'd still be employed.
This particular adjuster thought so highly of himself and the way he mistreated my clients, that he even called to brag while he was still on site preparing his estimate. Mother fucker cancels and reschedules with them 3 times causing the insured to lose those 3 days of work then has the nerve to tell them it's because they're not a big client is why he kept bumping their appointment. THEN, tells them that roofers don't know what they're doing and he just so happen to have worked for the roofing company that provided my client with an estimate earlier last week.
He refuses to review the bid provided by the roofing company, and refuses to get on the house to inspect. (single story low pitch roof, so no excuses) He said since he used to work at that place, that he doesn't have to consider their recommendations since he knows for fact that Allen has less experience than him. My response... Who the hell is Allen, and why do I care about that at all? I want to know why you're talking to my customer like this. His response, "because I know more than Allen and he's the one that did this estimate from Lon Smith."
He told my customers that the tornado that hit their street wasn't bad and he didn't see what all the fuss was about. He told my customers to quit making their loss out to be so tragic when it's only about 15k worth of damage so far. The customer wanted to ask a few more questions about the roof damage and he point blank told her he was done talking about the roof and the discussion was no longer open. He told her that they were only going to discuss what he wanted to discuss and if she didn't like that then it was too bad because they were stuck with him. I have a feeling this guy woke up hating life and was looking for an out so that he didn't have to come back to work.
I have no idea where some people get off thinking they're allowed to treat others however they deem fit, but had the guy not called me to brag, he'd still be employed.
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