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LaRue Tactical - seriously awesome customer service

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  • LaRue Tactical - seriously awesome customer service

    Posted yesterday:

    Are you one of the many folks patiently waiting on your LaRue Rifle ?

    If so, first and foremost, I implore you to please accept our apologies ... every hour, it seemed as if we were an hour from completion ... hours turned to days, days to weeks, weeks to months, etc.

    Truth is, making a barrel that lives up to our reputation is tougher than it looks. Anyhow, as of this moment, we're still not quite where we want to be. Even state-of-the-art barrel-making equipment needs tweaking in order to ensure match-grade barrels - and yep, we're still tweaking.

    In the meantime, we are awash in Field Grade quality barrels. So, to get rifles out into long-awaited folks' hands, we are going to offer to send rifles with a Field Grade barrel on it. These Stainless-Steel barrels are nothing to look down upon, but they’re just not on par with the ones we’ll be producing soon. Consider the Field Grade barrel as a "beater" barrel to use and abuse. The rifle will ship with a coupon for a no-cost follow-on Match-Grade barrel that we'll send out once we're satisfied with our setup.

    Be advised, But you don't have to take us up on this offer. You may stay in line if you wish.

    Please do not call us, Juli will be calling you shortly ... starting today.

    Thanks,
    Mark LaRue

    When was the last time a company went out of their way like that to make things right?

  • #2
    LaRue Tactical - seriously awesome customer service

    I got this in an email yesterday from them. It's a stand up thing to do. That being said, their guns don't have anything to offer me. Especially to wait as long as some friends have had.

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    • #3
      That is pretty amazing service. But like David said, some of their wait times are crazy...but worth it from the two LaRue uppers I have shot.
      Fuck you. We're going to Costco.

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      • #4
        Alexander Arms could learn a thing or two from La Rue. I've been waiting over 10 months for a 6.5 Gendel bolt and magazines.

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        • #5
          Originally posted by elPolloLoco View Post
          Alexander Arms could learn a thing or two from La Rue. I've been waiting over 10 months for a 6.5 Gendel bolt and magazines.
          What in the fuck for? Midway has the mags in stock at $12.95, and the bolt is just a 7.62x39 bolt. Don't let them overcharge you, dude.

          EDIT: $12.26 on clearance. Git 'em!
          Last edited by YALE; 10-10-2013, 11:24 AM.
          ZOMBIE REAGAN FOR PRESIDENT 2016!!! heh

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          • #6
            The bolt is supposed to be a back up but seeing as how I've been waiting on my barrel/bolt from Satern for just as long it's a race to see who can take the longest.

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