Springfield Armory Customer Service...

[TonyMCev]

i bought a V-10 last year from a board member and was having a hard time getting it to fire more than 2 shots without jamming. I took it to my local gunsmith and he could not get it to work either. he told me to get in touch with SA and see what they would do...

i emailed them, got a very quick response, they sent me a prepaid fedex shipping label, and kept great communication...

2 weeks from the date i shipped the gun to them, it is back in my hands with a packing slip that shows that they fixed it and tested it before shipping it back to me. i am going to go put a box through it to be sure, but it looks like they got me all fixed up...

there were no hassles whatsoever with any warranty issue or anything else. everything was handled top notch.

i will post up when i get home from putting some rounds downrange...

[KBScobravert]

did they give you the cause and repair for the problem?

[TonyMCev]

the packing slip says they polished the ramp, replaced the extractor, and replaced the magazine springs.

they didn't give a cause of the problem.

[propellerhead]

I've sent a pistol back to them the same way. No complaints here either.

[TonyMCev]

update:

i took the pistol out to the sticks and put 2 rounds of hollow points through it. not a single issue.

i am very happy right now...

[KBScobravert]

update:

i took the pistol out to the sticks and put 2 rounds of hollow points through it. not a single issue.

i am very happy right now...

Why only 2rds? I would not consider that a thorough testing. I would put atleast 25-50 before I rated it reliable.

[Jeremycg777]

Why only 2rds? I would not consider that a thorough testing. I would put atleast 25-50 before I rated it reliable.

That's exactly what I was thinking. Kinda dumb.

[Binky]

I suspect he meant 2 magazines, but im assuming.

[franks]

Their custom shop is killing me with the 16 week wait for me EMP that was sent in for warranty work and a long stop for extra work

Lucky I have a wilson to keep blasting at the range in the meantime

[TonyMCev]

I suspect he meant 2 magazines, but im assuming.

yeah, 2 magazines is what i meant. i was gonna use the whole box, but the first 20 shots went extremely well so i decided to save the rest, as hollow points aren't the cheapest ammo...

[TonyMCev]

Their custom shop is killing me with the 16 week wait for me EMP that was sent in for warranty work and a long stop for extra work

Lucky I have a wilson to keep blasting at the range in the meantime

have you been in touch with them via email to see why it is taking so long?

[KBScobravert]

Their custom shop is killing me with the 16 week wait for me EMP that was sent in for warranty work and a long stop for extra work

Lucky I have a wilson to keep blasting at the range in the meantime

Tell them you are starting to think the Wilson is a better gun. They will have your EMP done tomorrow.

[Big A]

Tell them you are starting to think the Wilson is a better gun. They will have your EMP done tomorrow.

If you haven't already, a phone call will go much further. My guess is that the custom work is low priority for them, but a person on the line may expedite things.

[franks]

I call them about once a month but so far they tell me its the ion bond coating they sold me taking so long and keep pushing the time back. I don't want to get pushy and not get a quality product but for what I'm paying for the work I could have bought another EMP