How many hops to 8.8.8.8

[Ratt]

They are pretty sure its a routing problem. Currently have their district network engineer, and tech support manager on my issue now.

A positive is I now have a number for a Scrubber Technician, that I can call directly if I ever have an issue again. For those who have never heard of a Scrubber Tech., they are high level techs that talk to the customer and technician to fix problems. They don't work off of scripts, and have the power to get the right people involved.

IF you have TWC and have a problem, PM me and Ill give you his number.

One can definitely come in handy from time to time. I would call them solely so I didn't have to go through Tier 1 and Tier 2 to get to someone who knows WTF I'm talking about. I don't have time to waste with a Tier 1 who wants me to reboot my router and a Tier 2 who wants me to renew my IP and clear my DNS cache.

[Tx Redneck]

Elitist snob!

[Ratt]

Elitist snob!

Hey, man, I gotta have standards.

[big_tiger]

One can definitely come in handy from time to time. I would call them solely so I didn't have to go through Tier 1 and Tier 2 to get to someone who knows WTF I'm talking about. I don't have time to waste with a Tier 1 who wants me to reboot my router and a Tier 2 who wants me to renew my IP and clear my DNS cache.

Exactly, plus not send a tech that is going to run a speed test then say your connection is good.

Sent from my Nexus 7 using Tapatalk

[CJ]

I'm having the exact same problems as you. I have 15 hops to 8.8.8.8. Fucking annoying as hell.

[Pokulski-Blatz]

14 hops here. but 4 showed to be timed out.

[Ratt]

14 hops here. but 4 showed to be timed out.

That's not good.

[big_tiger]

Update: They did something, when I run a continuous ping to 74.125.48.65 (first hop outside of TWCs network. The ms still spikes but only to 200-500 on average, but I still get an occasional timeout. I still have a ton of hops to get outside, but my game play was not affected. I should be getting a call today, or tomorrow about it.

[Pokulski-Blatz]

That's not good.

No, it isn't. I haven't been happy with Uverse since we moved. They had to do some witch craft to get it to even work at our address. Maybe after my contract is up I will give Fios or Charter a shot.

[big_tiger]

No, it isn't. I haven't been happy with Uverse since we moved. They had to do some witch craft to get it to even work at our address. Maybe after my contract is up I will give Fios or Charter a shot.

You gotta ask before they install, if fiber is going to be demarc'd at your house. A lot of the time its fiber to a central location for a neighborhood then converts to cable/phone line.

[Chuck_Finley]

Seriously, post a screenshot of your signal off the cable modem diagnostic page.

[Nash B.]

Looks like you guys are in luck: