Virus Help

[Whoknows4077]

My mom got some kind of virus on her computer. It is that one that looks like a windows anti virus program or something. A screen keeps coming up saying her computer is infected and what not. You click on my computer it shows nothing there... no programs or anything. (this is on a xp computer)

Well I did what I could...
I downloaded Malwarebytes, Super Anti Spyware, and Avira onto my external hard drive.
Hooked the hard drive up to the computer got Malwarebytes to install and run. it found 75 things I removed them. Let it restart the computer. After the restart same stupid things start coming up. And now when I go to my external hard drive it shows no files. There is stuff on the hard drive still, It just does not show up on the screen.

Any help would be appreciated...

[Tx Redneck]

Dl and run Rkill or any of the variants from here. http://www.bleepingcomputer.com/down...ti-virus/rkill

Next,dl and run unhide from the link below. That should make your app shortcuts reappear.

http://min.us/mtet8uXfz

Next dl and run Ccleaner andake sure the DNS box is checked as well as any and all browser temp files and Java temp.

http://majorgeeks.com/download.php?det=4191

Next,re-run MBAM as a full scan.

Do all this from Safemode with Networking.

http://www.computerhope.com/issues/chsafe.htm

Post your MBAM log upon completion.

Sent from my iPhail eleventybillion

[Geor!]

Dl and run Rkill or any of the variants from here. http://www.bleepingcomputer.com/down...ti-virus/rkill

Next,dl and run unhide from the link below. That should make your app shortcuts reappear.

http://min.us/mtet8uXfz

Next dl and run Ccleaner andake sure the DNS box is checked as well as any and all browser temp files and Java temp.

http://majorgeeks.com/download.php?det=4191

Next,re-run MBAM as a full scan.

Do all this from Safemode with Networking.

http://www.computerhope.com/issues/chsafe.htm

Post your MBAM log upon completion.

Sent from my iPhail eleventybillion

I kinda want to get a virus just to try this!

[scootro]

boot it into safe mode with networking


and run this in that order....
CCleaner

http://www.piriform.com/ccleaner/download

RKill.com

http://www.bleepingcomputer.com/forums/topic308364.html

Spybot - Search & Destroy

http://www.safer-networking.org/en/index.html

Malwarebytes' Anti-Malware

http://www.malwarebytes.org/

and then run whatever virus protection you have

[Whoknows4077]

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 276562
Time elapsed: 44 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4D25F926-B9FE-4682-BF72-8AB8210D6D75} (Adware.MyWebSearch) -> Data: -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{4D25F926-B9FE-4682-BF72-8AB8210D6D75} (Adware.MyWebSearch) -> Data: -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[Whoknows4077]

Still doing it... I will try the spybot

[Tx Redneck]

Are the icons still missing?

Try http://security.symantec.com/nbrt/npe.aspxthis as well as run the http://www.eset.com/us/online-scanner-popup/Eset Online scanner.

Sent from my iPhail eleventybillion

[Whoknows4077]

No I got the icons back, but I did notice when I restarted the computer like i would normally it seemed things were starting to vanish... not sure I turned it off before I let it go to far.

I cant do the spybot program because it wants to dl stuff before it runs, and I cant get the verizon wireless thing to work on it in safe mode.

[scootro]

No I got the icons back, but I did notice when I restarted the computer like i would normally it seemed things were starting to vanish... not sure I turned it off before I let it go to far.

I cant do the spybot program because it wants to dl stuff before it runs, and I cant get the verizon wireless thing to work on it in safe mode.

download the stuff from a separate computer and then transfer it to the screwed up computer! a usb thumb drive will work

[Whoknows4077]

download the stuff from a separate computer and then transfer it to the screwed up computer! a usb thumb drive will work

Still there...

[Whoknows4077]

Are the icons still missing?

Try http://security.symantec.com/nbrt/npe.aspxthis as well as run the http://www.eset.com/us/online-scanner-popup/Eset Online scanner.

Sent from my iPhail eleventybillion

Can I do those with out being online?

[scootro]

is it vista? if so you can try this

Download Fix it Center

http://fixitcenter.support.microsoft.com/Portal/GetStarted

[Tx Redneck]

If you'd like, I can remote in via Team Viewer this evening and take a look at it. If you're interested, dl this and PM the ID and Password as well as a way to contact you outside of this forum after 6 tonight.

Bryan