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I am new to this forum, so if I am posting in the wrong place, please feel free to redirect me ;-)
A few weeks ago I purchased a 2013 Mustang from Bankston Ford after shopping around for months and awaiting for one for years! It was the only Race Red on the lot, but it had two small dents on the front fender and a 1/2 gash on the back fender (it had been driven 300 miles). At signing I made an appointment to have the repairs done and dropped my car off early the next week. The following day when I arrived at the dealership to pick it up, I was shocked to find my car, which I was told would be completely detailed, covered in dust and dirt. My sales guy, seeing the look on my face, said that the "body guys" said that the car could not be exposed to water until the paint had set and told me to bring the car back in 72 hours for complete detailing.
I don't know much about car body work, but I did have a certain level of trust in this guy and this dealership from whom I have been purchasing cars for 15 years. But, as I drove off the lot my suspicious about all of the dust on my not-so-shiny new car began to rise. It was quite obvious that the proper care was not taken with my car because as I was waiting to drive into traffic, I looked down at my steering wheel and saw a large thumb print on the right horizontal chrome. On the left was another mark and something which looked like a smudge of clear coat. Of course, my efforts to remove any of it were futile. I drove to a gas station to wash the windows, by now totally ticked that they didn't even bother to protect the glass by covering the ws/windows with paper. As I was driving home and the sun was shining through the windshield or the side windows, they appeared as though they were speckled. I tried to wash them again once home...no change.
Sorry...already a long story, but...the dealership apologized profusely, said they could remove all perfections and asked for an excellent rating when the survey was received in the mail. But here is where I am - and I wanted to hear from y'all before I contact them again - the specks on the front windshield are better, but still there, the side windows and back windshield are no better at all. The marks have been removed from the steering wheel, but now the Audio Controls do not work (maybe from the chemicals they used to remove the chemicals placed on the steering wheel by the numbskull who drove my car with them on his hands!?).
I am so frustrated and I don't know what to do. Normally, this is a situation I would take to my dad for advice, but he passed away recently. My gut is telling me to demand a new car. What do y'all think?
Again...sorry about the novel-length explanation....
A few weeks ago I purchased a 2013 Mustang from Bankston Ford after shopping around for months and awaiting for one for years! It was the only Race Red on the lot, but it had two small dents on the front fender and a 1/2 gash on the back fender (it had been driven 300 miles). At signing I made an appointment to have the repairs done and dropped my car off early the next week. The following day when I arrived at the dealership to pick it up, I was shocked to find my car, which I was told would be completely detailed, covered in dust and dirt. My sales guy, seeing the look on my face, said that the "body guys" said that the car could not be exposed to water until the paint had set and told me to bring the car back in 72 hours for complete detailing.
I don't know much about car body work, but I did have a certain level of trust in this guy and this dealership from whom I have been purchasing cars for 15 years. But, as I drove off the lot my suspicious about all of the dust on my not-so-shiny new car began to rise. It was quite obvious that the proper care was not taken with my car because as I was waiting to drive into traffic, I looked down at my steering wheel and saw a large thumb print on the right horizontal chrome. On the left was another mark and something which looked like a smudge of clear coat. Of course, my efforts to remove any of it were futile. I drove to a gas station to wash the windows, by now totally ticked that they didn't even bother to protect the glass by covering the ws/windows with paper. As I was driving home and the sun was shining through the windshield or the side windows, they appeared as though they were speckled. I tried to wash them again once home...no change.
Sorry...already a long story, but...the dealership apologized profusely, said they could remove all perfections and asked for an excellent rating when the survey was received in the mail. But here is where I am - and I wanted to hear from y'all before I contact them again - the specks on the front windshield are better, but still there, the side windows and back windshield are no better at all. The marks have been removed from the steering wheel, but now the Audio Controls do not work (maybe from the chemicals they used to remove the chemicals placed on the steering wheel by the numbskull who drove my car with them on his hands!?).
I am so frustrated and I don't know what to do. Normally, this is a situation I would take to my dad for advice, but he passed away recently. My gut is telling me to demand a new car. What do y'all think?
Again...sorry about the novel-length explanation....
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