Still looking to fill a position in my company. If you have any of the following experience and are interested, holla' at me! We get a referral fee for recommending someone and they stay 90 days. Company has great benefits!
Responsibilities:
As a member of this world wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products.
• Provide phone/email/Webex consultation to debug customer problems
• Utilize good communication skills (phone/email) to provide excellent support to the TIBCO customer base
• Understand the problem reported by the customer and reproduce it locally within the support lab
• Document problems accurately and completely, their solutions, and defects
• Investigate and provide workarounds as applicable
• Work with other teams within Support as required
• Manage workload efficiently while being able to resolve time-critical situations professionally
• Learn the technologies required for supporting the TIBCO products
• Create KnowledgeBase articles (FAQ/Solutions) that provide repeat value to the TIBCO customer base
• Mentor less experienced staff as appropriate
Qualifications:
• 5-8 years of relevant experience in a software technical position
• Strong troubleshooting and analytical skills
• Programming/Support experience with Java or C
• Unix and Windows administration and debugging experience
• Experience with several of the following: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP
• Practical experience with Oracle and/or SQL server required
• Enjoy working with people and a customer driven attitude is critical
• Bachelor's degree in Engineering/Computer Science or equivalent
Responsibilities:
As a member of this world wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products.
• Provide phone/email/Webex consultation to debug customer problems
• Utilize good communication skills (phone/email) to provide excellent support to the TIBCO customer base
• Understand the problem reported by the customer and reproduce it locally within the support lab
• Document problems accurately and completely, their solutions, and defects
• Investigate and provide workarounds as applicable
• Work with other teams within Support as required
• Manage workload efficiently while being able to resolve time-critical situations professionally
• Learn the technologies required for supporting the TIBCO products
• Create KnowledgeBase articles (FAQ/Solutions) that provide repeat value to the TIBCO customer base
• Mentor less experienced staff as appropriate
Qualifications:
• 5-8 years of relevant experience in a software technical position
• Strong troubleshooting and analytical skills
• Programming/Support experience with Java or C
• Unix and Windows administration and debugging experience
• Experience with several of the following: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP
• Practical experience with Oracle and/or SQL server required
• Enjoy working with people and a customer driven attitude is critical
• Bachelor's degree in Engineering/Computer Science or equivalent
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