new starbucks training manual
Here's a thought.... how about focusing on paying customers and expecting others to act like adults to begin with?
I am now actually hoping that this chain goes down in flames....
the company's "Third Place Policy" — which would allow anyone to hang out or use the restrooms in its stores, regardless of whether they purchase anything — has already been leading partners and customers to question how Starbucks can continue to function as a business and refrain from becoming a chain of "homeless drop-in centers."
Starbucks Executive Vice President Rossann Williams gave an example, claiming she observed a barista approach a customer who was using uncomfortable language and say: “You are in our store every day, and we love that this is your third place, but from one human to another human, the language that you are using is making other customers uncomfortable. So either you have to change your behavior, and stay and be a part of our third place, or I’m going to have to ask you to leave, and you can come back at a later time, when you feel like you can be a part of our third place. And in fact if you want to go have a seat, I’ll bring you over a cup of water, just to make sure that it’s a great rest of your day.”
I am now actually hoping that this chain goes down in flames....
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