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Below is my reply to a thread on back porch.
My name is Tony Gonzalez. I am the General Sales Manager for Grapevine Ford Lincoln. First and foremost I would like to apologize for the post deletions and customer service issues that have occured. I am not an experianced blogger but I do understand that this space is supposed to be reserved for people to express their opinions and experiences. We do not want to get in the way of that. I have met with Mr. Stone and have expressed my displeasure with how the blog was being handled. We will adjust our ways and try to get better from this situation. I read all of the posts in this thread and I have come to the conculsion that I am to blame. I should have introduced myself a long time ago. I would like all of you to know that while the perception of Grapevine Ford is negative, I would like to personally change that. I have been an employee of Grapevine Ford for 5 years. I was the pre-owned director while Skip was here. I worked with him side by side the whole time. I know some of the members on here had a good relationship with him and Mr. Purdy. I would like to create new relationships with all of the members of this blog. If you choose to give us the oppurtunity, I would like to personally be involved to make sure that the ball does not get dropped again. I am in no way saying that we are a perfect dealer. We have made some mistakes but I assure you that the culture that we are trying to bulid here is one that takes a mistake and turns it into an excellent customer experiance. I know that has not always happened but I would like to work with all of you to make sure that it does in the future. I would like to suggest that if anyone has questions or concerns, please contact me directly. I will do my best to try and repair our relationships. I am more interested in relationships than profit or car sales. Please do not hesitate to send me an email at agonzalez@vtaig.com for any questions or concerns.
My name is Tony Gonzalez. I am the General Sales Manager for Grapevine Ford Lincoln. First and foremost I would like to apologize for the post deletions and customer service issues that have occured. I am not an experianced blogger but I do understand that this space is supposed to be reserved for people to express their opinions and experiences. We do not want to get in the way of that. I have met with Mr. Stone and have expressed my displeasure with how the blog was being handled. We will adjust our ways and try to get better from this situation. I read all of the posts in this thread and I have come to the conculsion that I am to blame. I should have introduced myself a long time ago. I would like all of you to know that while the perception of Grapevine Ford is negative, I would like to personally change that. I have been an employee of Grapevine Ford for 5 years. I was the pre-owned director while Skip was here. I worked with him side by side the whole time. I know some of the members on here had a good relationship with him and Mr. Purdy. I would like to create new relationships with all of the members of this blog. If you choose to give us the oppurtunity, I would like to personally be involved to make sure that the ball does not get dropped again. I am in no way saying that we are a perfect dealer. We have made some mistakes but I assure you that the culture that we are trying to bulid here is one that takes a mistake and turns it into an excellent customer experiance. I know that has not always happened but I would like to work with all of you to make sure that it does in the future. I would like to suggest that if anyone has questions or concerns, please contact me directly. I will do my best to try and repair our relationships. I am more interested in relationships than profit or car sales. Please do not hesitate to send me an email at agonzalez@vtaig.com for any questions or concerns.
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